Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Avaya Partner Half ring then AA Picks up

Status
Not open for further replies.

Adillo303

Technical User
Mar 29, 2010
49
US
I was at a customer yesterday and I was told that there was a problem with the Auto Attendant picking up.

Her definition of the problem was that she did not want to hear the phone ringing when people called in, It should go straight to the AA

I set the hunt delay to 0 rings (It was 2)(#506). Ihe inbound caller goes right to the AA. At extension 10 half a ring, or less is heard.

She claims that never happened before I moved an extension.

I have always heard the half ring on the Partners that I worked on.

Is there a way to prevent it?

Thank You

Andy
 
Since the is the owners assistant, would she then hear a ring on intercom and transfer calls? I didn't think she would.

Thank you for your answer.
 
Set Ext. 10 to Delayed ring, so if the VM fails, the phone will eventually ring. Otherwise, the AA will answer before the delay, do the phone will be silent until a call is actually transferred to it.
 
Thank you all.

I'm a bit embarrassed. I should have known.

Thank you again.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top