Avaya IPO PRI Issue 1

[Sainudeen]

Hai,

I have a avaya IPO500v2 running on R11.1xxxx. when I plug the PRI line to control box the led is trun on (green colour). On system status is showing trunk is "out of service". I had spoke with service provider and they said "PRI line is working". What could be the issue? Any one can help me on this.
Note : Control box and PRI card is new

 

[nnaarrnn]

do you have the licenses for the PRI? Do you have the channels set to in service?

 

[Sainudeen]

Yes have valid PRI licence

 

[snowman50]

Ask the provider to take the PRI out of service.
Then get them to re enable it again.

Could also be an issue with the demarc box..try rebooting it.

 

[Sainudeen]

I spoke to service provider and they are telling everything is ok from their side.

 

[Okkie26]

Check the CRC-4 setting

 

[Sainudeen]

After I disabled the CRC led became green.

 

[Okkie26]

Is it working now then?

Green is good...

 

[Sainudeen]

In system status showing out of service and am not able to call.

 

[snowman50]

But you already stated the LED was already green already before you made any changes.


Reboot the Telco PRI box.

The telco will tell you it’s al ok...

Are you using the right type of cable

Screen shot your settings so we can actually see

What does the PRI alarms show

 

[Sainudeen]

On the PRI router, service provider given a DB9 prot for PRI output. A DB9 cable is converted to RJ45 using a convertor. When i use the straight cable the green led light trun on.

Also I tried the cross over cable and the led light is red colour. Even the CRC is enable and disable.

Also change the line signaling to "CO from CPE"

 

[sheldoom]

What are the alarms on the alarm tab?

"It's all ball bearings these days" Fletch F. Fletch

 

[snowman50]

Who supplies the DB 9 cable.
Is it the telco 120 ohm db9 - rj45 cable

I am not sure on the cable required but maybe try a another one or different type of db9 cable.

We normally just use Straight RJ45 cables.

Screen shot the alarms on the PRI card.

 

[Westi]

somehow it looks like your channels are out of service

Joe
FHandw, ACSS (SME)

"Dew knot truss yore Spell Cheque

 

[snowman50]

Just curious

Did you get this resolved ?.?

If you did what was the fix —

 

[Sainudeen]

Finally service provider agree that the issue on their side.they are trying to resolve the issue. On PRI testing they found L1 up and L2 down.

Thanks for your support.

 

[snowman50]

Well that’s a start..at least you now know …
Keep pestering the telco .