Hi everyone can anybody help me with this challenge?
I'm connecting a SIP trunk between avaya and genesys. Genesys is working on cloud so they provide me a FQDN to make the connection and I gave them a public ip address to get to my session manager so I'm doing NAT to get my voice network. Genesys FQDN includes 4 diferent servers for balancing purposes. This 4 servers generate 4 sip entity links in system manager. In sip entity monitor the 4 sip entities have the up status. Making a call from genesys to avaya I don't see any signaling trying to get my session manager.
Any idea of what i am missing?
I'd really appreciate any comment.
Thank you in advance.
I'm connecting a SIP trunk between avaya and genesys. Genesys is working on cloud so they provide me a FQDN to make the connection and I gave them a public ip address to get to my session manager so I'm doing NAT to get my voice network. Genesys FQDN includes 4 diferent servers for balancing purposes. This 4 servers generate 4 sip entity links in system manager. In sip entity monitor the 4 sip entities have the up status. Making a call from genesys to avaya I don't see any signaling trying to get my session manager.
Any idea of what i am missing?
I'd really appreciate any comment.
Thank you in advance.