You could try Tech Tip 94
Certain Avaya 2400 series and 5400 series Terminals display
“Please Wait” after an Avaya IP Office system is rebooted
Avaya 2420, 2410, 5402, 5410 and 5420 Avaya terminals will try to update their
firmware when the IP Office system is rebooted. If the terminal can not reach the TFTP
server, the terminal will remain in the “Please Wait” state.
In order for the terminal to successfully update its firmware the following needs to be
configured:
1. A TFTP server such as the Avaya TFTP server must need to be opened and the
bin files located in the Incoming file directory. The IP Office Manager application
can be used as a TFTP server. The Manager must be open and the
file/preferences set to 255.255.255.255, with the Binary Directory set to
C:\Program Files\Avaya\IP Office\Manager.
2. The TFTP server field must be populated with the IP Address of the PC running
the TFTP server or manager.
NOTE: The Avaya TFTP program or third party TFTP server should not be open at the
same time as the IP Office manger application. The IP Office Manger will open a TFTP
session when the application is run. This will not allow any TFTP traffic out since both
applications will attempt to use the TFTP IP ports.
The update firmware feature on the 2420, 2410, 5402, 5410, 5420 terminals can be
disabled so that when an IP Office is rebooted the terminals will not try to update their
firmware.
Located in C:\Program Files\Avaya\IP Office\Manager are four files:
fw_off.bat
fw_on.bat
Turn_on.bat
Turn_off.bat
To disable the terminal firmware update feature:
To disable the firmware update feature, edit the “turn_off.bat” file. Replace the <IP
Address> field with the IP address of the IP Office Control Unit. The file “turn_off.bat”
must be run from the Manager directory in order to call the file: fw_off.bat.
The “Turn_off.bat” file will look like the following:
“call fw_off 192.168.42.1” where 192.168.42.1 is the address of the IP Office system.
Once executed you MUST receive a message confirming the Transfer was successful.
You must then run the IP Office Manager application, then select Advanced and Reboot
in order to reboot the Control Unit for this change to take affect.
To enable the terminal firmware update feature:
To enable the firmware update feature, edit the “turn_on.bat” file. Replace the <IP
Address> field with the IP address of the IP Office Control Unit. The file “turn_on.bat”
must be run from the Manager directory in order to call the file: fw_off.bat.
The “Turn_on” file will look like the following:
“call fw_on 192.168.42.1” where 192.168.42.1 is the address of the IPOffice.
Once executed you MUST receive a message confirming the Transfer was successful.
You must then run the IP Office Manager application, then select Advanced and Reboot
in order to reboot the Control Unit for this change to take affect.
Warning:
Remember to enable the firmware update feature when upgrading the IP Office core
software in order for the terminals to successfully load any updated firmware provided
with the newer core release. If the terminal update feature is not enabled, the terminals
will time out and work, but will not have been updated to the latest revision.