Avaya 5410/5420 busy signal when dialing hunt group

[573dawn]

Hi All, I have a new IP400 system, software version 4.0(5), and 4 locations.

We have several hunt groups for various departments, and when a call comes in for a department, the receptionists have been instructed to ring the call to the hunt group.

One location is unable to reach 2 specific hunt groups, they just get a busy signal and the call drops. I am very new to voice telephony and have no idea why they are getting a busy signal for these 2 groups. They DID work when the system was installed, but have started getting busy signals in the last few days. They can call all other hunt groups, and only this location has the issue, other locations can call all hunt groups.

I had removed some IP trunks that were shown on my remote locations that shouldn't have been there and were causing us some other problems, but this stated happening before I made those changes. Any assistance would be appreciated.

Thanks, Dawn

 

[573dawn]

kurthansen, only one site has this problem, our 3mm site can call them, our 1mm site can call them, only our highway store can't call this group.

 

[kurthansen]

Is the group on the IPO with the IP address of 192.168.3.180? Try looking on the monitor of that IPO when a call comes from one that works and one that doesn't and compare.

 

[573dawn]

kurthansen, you are correct. I will do that, thanks.

 

[573dawn]

Sorry this took so long, had a crisis. Here is the log from a site that CAN reach the group 537

CMInformation
Line: type=DigitalExtn 4 Call: lid=0 id=1375 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
5337404mS CMTARGET: 0.1375.0 104 Troy Sage.2: Setting Hard Timer 4000
5337404mS CMTARGET: 0.1375.0 104 Troy Sage.2: LOOKUP CALL ROUTE: type=100 called_party=537 sub= calling=5738739994 in=0 complete=0
5337404mS CMTARGET: SKIP INCOMING CALL ROUTE
5337405mS CMTARGET: 0.1375.0 104 Troy Sage.2: ADD TARGET (N): number=537 type=100 depth=1 nobar=1 setorig=1
5337405mS CMTARGET: 0.1375.0 104 Troy Sage.2: FoundKnownSystemTargets 537
5337406mS CMTARGET: 0.1375.0 104 Troy Sage.2: HG call targeting occuring here
5337406mS CMTARGET: 0.1375.0 104 Troy Sage.2: PrimeForHGTarget: Service Wrtr Gr orig=1 targets_inc(0x0)
5337406mS CMTARGET: 0.1375.0 104 Troy Sage.2: AddHGTarget Service Wrtr Gr (depth=2) allowq=1 type=CMNTypeDefault
5337407mS CMTARGET: 0.1375.0 104 Troy Sage.2: CancelTimer CMTCDelayedProcessing
5337407mS CMTARGET: 0.1375.0 104 Troy Sage.2: INITIAL TARGETING SUCCEEDED
5337407mS CMTARGET: 0.1375.0 104 Troy Sage.2: GetNoAnswerTimer:20
5337409mS CMTARGET: 0.1375.0 104 Troy Sage.2: CancelTimer CMTCNoAnswerTimeout
5337410mS CMExtnTx: v=511, p1=0
CMAlerting
Line: type=DigitalExtn 4 Call: lid=0 id=1375 in=0
IE CMIERespondingPartyName (228) Service Wrtr Gr
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:100 N:100 R:4) number=537
Timed: 16/06/07 13:45
5337412mS CD: CALL: 0.1375.0 State=1 Cut=1 Music=2.0 Aend="Troy Sage(511)" (10.3) Bend="Service Wrtr Gr(537)" [] (0.0) CalledNum=537 (Service Wrtr Gr) CallingNum=5738739994 (REALIABLE PWC M) Internal=1 Time=720 AState=1
5337414mS CMMap: a=10.3 b=0.0 R1
5337416mS CD: CALL: 10.64.1 State=1 Cut=1 Music=2.0 Aend="Line 10" (0.0) Bend="" [Parts Counter 2(513),Troy Sage(511),Dale Abbott(512)] (0.0) CalledNum=536 (Parts Group) CallingNum=422 (Matt Durran) Internal=0 Time=32035 AState=1
5337416mS CMTARGET: 10.64.1 103 H323TrunkEP: PrimeForHGTarget: Parts Group orig=0 targets_inc(0x20)
5337416mS CMTARGET: 10.64.1 103 H323TrunkEP: AddHGTarget Parts Group (depth=0) allowq=0 type=CMNTypeDefault
5337417mS CMTARGET: 10.64.1 103 H323TrunkEP: AddHGTargetRingGroup Parts Group ring_attempt_count 0
5337417mS CMTARGET: 10.64.1 103 H323TrunkEP: ADD USER: Parts Counter 2 depth=1 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x20) excpt(0x3c), allow_redir(1) remote=00000000
5337418mS CMTARGET: 10.64.1 103 H323TrunkEP: ADD USER: Troy Sage depth=1 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x20) excpt(0x3c), allow_redir(1) remote=00000000
5337418mS CMTARGET: 10.64.1 103 H323TrunkEP: ADD USER: Dale Abbott depth=1 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x20) excpt(0x3c), allow_redir(1) remote=00000000
5337418mS CMTARGET: 10.64.1 103 H323TrunkEP: OV visable. VM NOT visable:Group VM off
5337419mS CMTARGET: 10.64.1 103 H323TrunkEP: FindNextInServiceHgInHgIncludedList: Resolved No Alternative!
5337419mS CMTARGET: 10.64.1 103 H323TrunkEP: PrimeForHGTarget: Parts Group orig=0 targets_inc(0x60)
5337419mS CMTARGET: 10.64.1 103 H323TrunkEP: AddHGTarget Parts Group (depth=1) allowq=0 type=CMNTypeDefault
5337420mS CMTARGET: 10.64.1 103 H323TrunkEP: AddHGTargetRingGroup Parts Group ring_attempt_count 0
5337420mS CMTARGET: 10.64.1 103 H323TrunkEP: ADD USER: Parts Counter 2 depth=2 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x20) excpt(0x3c), allow_redir(1) remote=00000000
5337421mS CMTARGET: 10.64.1 103 H323TrunkEP: ADD USER: Troy Sage depth=2 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x20) excpt(0x3c), allow_redir(1) remote=00000000
5337421mS CMTARGET: 10.64.1 103 H323TrunkEP: ADD USER: Dale Abbott depth=2 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x20) excpt(0x3c), allow_redir(1) remote=00000000
5337421mS CMTARGET: 10.64.1 103 H323TrunkEP: OV visable. VM NOT visable:Group VM off
5337422mS CMTARGET: 10.64.1 103 H323TrunkEP: FindNextInServiceHgInHgIncludedList: Resolved No Alternative!
5337422mS CMTARGET: 10.64.1 103 H323TrunkEP: ADD HG Parts Group Complete search - no targets found
5337423mS CD: CALL: 0.1375.0 State=1 Cut=1 Music=2.0 Aend="Troy Sage(511)" (10.3) Bend="Service Wrtr Gr(537)" [] (0.0) CalledNum=537 (Service Wrtr Gr) CallingNum=5738739994 (REALIABLE PWC M) Internal=1 Time=730 AState=1
5337423mS CMTARGET: 0.1375.0 104 Troy Sage.2: PrimeForHGTarget: Service Wrtr Gr orig=0 targets_inc(0x0)
5337423mS CMTARGET: 0.1375.0 104 Troy Sage.2: AddHGTarget Service Wrtr Gr (depth=0) allowq=0 type=CMNTypeDefault
5337424mS CMTARGET: 0.1375.0 104 Troy Sage.2: AddHGTargetRingGroup Service Wrtr Gr ring_attempt_count 0
5337424mS CMTARGET: 0.1375.0 104 Troy Sage.2: ADD USER: Bryan Wyatt depth=1 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x20) excpt(0x3c), allow_redir(1) remote=00000000
5337426mS CMTARGET: 0.1375.0 104 Troy Sage.2: ADD USER: Kerry Mueller depth=1 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x20) excpt(0x3c), allow_redir(1) remote=00000000
5337428mS CMTARGET: 0.1375.0 104 Troy Sage.2: ADD USER: Toya Phillips depth=1 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x20) excpt(0x3c), allow_redir(1) remote=00000000
5337430mS CMTARGET: 0.1375.0 104 Troy Sage.2: SelectTargetAvailable 3 targets
5337431mS CMExtnTx: v=508, p1=0

 

[573dawn]

And here is the site that gets the busy signal trying to call 537:

CMSetupAck
Line: type=DigitalExtn 3 Call: lid=0 id=7464 in=0
BChan: slot=1 chan=3
Timed: 16/06/07 13:57
193071899mS CD: CALL: 0.7464.0 State=0 Cut=1 Music=3.0 Aend="Nancy Bellmer(543)" (1.3) Bend="" [] (0.0) CalledNum= () CallingNum=543 (Nancy Bellmer) Internal=1 Time=12 AState=9
193071901mS CMMap: a=1.3 b=0.0 D1
193072411mS CMExtnRx: v=543, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=7464 in=0
Called[5] Type=Default (100) Reason=CMDRdirect
193072411mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: Setting Hard Timer 4000
193072412mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: LOOKUP CALL ROUTE: type=100 called_party=5 sub= calling=543 in=0 complete=0
193072412mS CMTARGET: SKIP INCOMING CALL ROUTE
193072412mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: ADD TARGET (N): number=5 type=100 depth=1 nobar=1 setorig=1
193072412mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: FoundKnownSystemTargets 5
193072416mS CMMap: a=1.3 b=0.0 D0
193072574mS CMExtnRx: v=543, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=7464 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
193072574mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: Setting Hard Timer 4000
193072575mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: LOOKUP CALL ROUTE: type=100 called_party=53 sub= calling=543 in=0 complete=0
193072575mS CMTARGET: SKIP INCOMING CALL ROUTE
193072575mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: ADD TARGET (N): number=53 type=100 depth=1 nobar=1 setorig=1
193072575mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: FoundKnownSystemTargets 53
193072774mS CMExtnRx: v=543, p1=0
CMInformation
Line: type=DigitalExtn 3 Call: lid=0 id=7464 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
193072774mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: Setting Hard Timer 4000
193072774mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: LOOKUP CALL ROUTE: type=100 called_party=537 sub= calling=543 in=0 complete=0
193072775mS CMTARGET: SKIP INCOMING CALL ROUTE
193072775mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: ADD TARGET (N): number=537 type=100 depth=1 nobar=1 setorig=1
193072775mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: FoundKnownSystemTargets 537
193072776mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: Inbound HG call to PBX 192.168.3.180. Routing to 192.168.3.180
193072776mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: CancelTimer CMTCDelayedProcessing
193072777mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: NO INITIAL TARGETS: ??
193072777mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: SELECT: TRY VOICEMAIL orig_hg() orig_user()
193072777mS CMTARGET: 0.7464.0 1814 Nancy Bellmer.0: Fallback() targeting failed
193072780mS CMLOGGING: CALL:2007/06/1613:57,00:00:00,000,543,O,537,537,NancyBellmer,,,0,,""n/a,0
193072780mS CD: CALL: 0.7464.0 State=0 Cut=0 Music=0.0 Aend="Nancy Bellmer(543)" (1.3) Bend="" [] (0.0) CalledNum=537 (Service Wrtr Gr) CallingNum=543 (Nancy Bellmer) Internal=1 Time=893 AState=7
193072780mS CD: CALL: 0.7464.0 Deleted
193072787mS CMMap: a=1.3 b=0.0 B1
193073287mS CMMap: a=1.3 b=0.0 B0
193073787mS CMMap: a=1.3 b=0.0 B1
193074287mS CMMap: a=1.3 b=0.0 B0
193074787mS CMMap: a=1.3 b=0.0 B1
193075287mS CMMap: a=1.3 b=0.0 B0
193075788mS CMMap: a=1.3 b=0.0 B1
193075800mS CMExtnRx: v=543, p1=0
CMReleaseComp
Line: type=DigitalExtn 3 Call: lid=0 id=7464 in=0
193075801mS CMTARGET: 0.7464.0 -1 BaseEP: ~CMTargetHandler
193075802mS CMMap: a=1.3 b=0.0 B0
193075999mS RES: Sat 16/6/2007 13:57:21 FreeMem=46806088(26) CMMsg=6 (7) Buff=100 582 499 1092 5 Links=9760
193076683mS CMExtnRx: v=543, p1=0

 

[573dawn]

I hope that is all of each call, I am so new at this. I hardly know what I'm reading. I'm also not at my desk, covinering reception while she's at lunch and running the daily errands. I apologize for my ignorance.

Thanks, Dawn

 

[kurthansen]

Dawn,
Would it be possible if you sent me your configurations?

5isalive at gmail

 

[573dawn]

kurthansen, I would be happy to, you have been soooo helpful. How do I do that?

Thanks, Dawn

 

[573dawn]

kurthansen, leaving for the day but will jump back on at home, I am very grateful to you.

Dawn

 

[kurthansen]

Just take System status and do a snapshot. Make sure you check the include system configuration box. Just going from memory so I could be wrong.

Another way to do it is from Manager open each configuration then do file save as.

If I could I would like the config from each site.

 

[573dawn]

kurthansen, I have all 4 configs for you. How do I get them to you?

 

[kurthansen]

my email address is listed above.

 

[573dawn]

Ahhh, thanks. They are on their way.

 

[573dawn]

kurthansen, I should probably tell you:

MainSite is 192.168.0.180
Hwy is 10.10.1.180, the site that can’t reach hunt groups 536 & 537 at the 21mm
21mm is 192.168.3.180
1mm is 192.168.2.180

Let me know if you need anything else.

Thanks, Dawn

 

[573dawn]

kurthansen, i have a question: while saving the configs, which I did in Manager for each site with a save as, I noticed that one of the sites also had the plain save option lit. Does this mean that that config had NEVER been saved? I shudder to think that that could have been the case.

 

[kurthansen]

The save option was just to save whatever change you had made to the IPO. You must have changed a setting or manager thought you had so it was saying you could save the settings to the IPO.

 

[573dawn]

Thanks! Had me worried even though I saved it.

 

[aarenot]

Dawn,
I would advise you work with Kurt for your support as soon as you can extricate yourself from your relationship with your vendor. He seems to care more about your issues, and he is just doing peer assitance.

 

[jml2665]

I agree with aarenot, maybe you can check the Avaya BP locator for certified BP's in your area.

https://mywebtools.avaya.com/bplocator

 

[573dawn]

Thanks aarenot & jml2665, I am working with kurt, you have all been invaluable. I will look for another BP in my area, although I have a feeling they might be few and far between here. I am in a fairly rural location.

I have already told my boss that I think our vendor should bring in an Avaya exppert and they should go over everything with a fine tooth comb. Meanwhile I continue to work with Kurt.

Thanks! Dawn