Avaya 206E partner system help

[MikeB4]

We are a business that took over which has a AT&T 206E and a Avaya 206E modules I was just wondering does it have voice mail? I called the number to the line and after awhile it seems to have a fax sound that answers?

I assume it has caller ID because the phone number calling shows up on the phone however no name.. the phones are the Avaya 18D

I just want to know if it does not have voice mail does it come with a module that offers it?

This is on the modules

AT&T 206E R3.1
Avaya 206E 4.0

 

[Dexman]

That's the one.

My suspicion is that incorrect ports are assigned to Hunt Group #7. Also check to make sure no extension has line ownership of the telephone lines.

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[Dexman]

Try this...

At an extension, program an Intercom button for Ext #78 & one for #79. Call in and see if either one is answering the test calls.


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[MikeB4]

Can I see what port is programmed? I'm a little confused on the port programming like you saying to programming the intercom for 78 & 79

For me when I do F00 + it says Program Extension 11 I don't understand what I should press next to say program the intercom to 78 or 79

 

[Dexman]

After that, press an unassigned programmable button, one of the Intercom buttons followed by "78". Repeat with another button for 79.

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[TouchToneTommy]

Feature 00
Left Intercom twice
#505-7-78-1
#505-7-79-1
Feature 00

 

[MikeB4]

Ok I did that and what happens is when I call in 78 & 79 causes the line to be in use.

 

[MikeB4]

Ok I take that back I did those codes and it rings however should the automated VMS be coming on? Or is it just not set for the number of rings for that setting?

 

[Dexman]

When you call in, does either 78 or 79 go active?

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[TouchToneTommy]

The codes I gave you simply put the voicemail ports into the correct hunt group, to stop "when I call the line it rings once and a voice message says the party is not available"

Now, for each line that should be answered by the automated attendant, do #206-7-(Line Number)-1 (Line Number is 2 digits)

The number of rings before the auto attendant answers is set in #506-7-(1=Day Mode/2=Night Mode)-(Line Number)-X