Avaya 206E partner system help

[MikeB4]

We are a business that took over which has a AT&T 206E and a Avaya 206E modules I was just wondering does it have voice mail? I called the number to the line and after awhile it seems to have a fax sound that answers?

I assume it has caller ID because the phone number calling shows up on the phone however no name.. the phones are the Avaya 18D

I just want to know if it does not have voice mail does it come with a module that offers it?

This is on the modules

AT&T 206E R3.1
Avaya 206E 4.0

 

[MikeB4]

I forgot to add the ports (all of them) have static and if you are in a call you get a loud pop almost like someone is picking up on another line.. from a quick search it seems to be the caps are bad.. I did open the case but I did not look in general at the caps themselves...

I don't have a problem soldering anything so I'm not afraid to go in and that just gives me another reason to order from Digikey.

 

[TouchToneTommy]

Go off hook on an outside line, press Feature and dial #1. This will give a series of tones, there will be a pattern to them (such as 2 beeps, pause, then 3 more beeps). Report back what you hear, so that we can know if you have a Partner, Partner Plus, Partner II, or Partner ACS, and which release.

Voicemail is not automatically built in, there are generally 4 different Avaya models available.

 

[MikeB4]

2 beeps pause 3 beeps

 

[TouchToneTommy]

2-pause-3 is a Partner Basic R4.0, so there is no incoming caller id and no voicemail available, maximum size is 4 lines by 12 phones. If you're having static, I wouldn't waste my time with it, if you have telephone sets that you want to reuse, look for a Partner ACS processor to replace it with.

 

[MikeB4]

Which partner ACS? From what I last searched they had a few versions.. are you talking about one with caller ID and voicemail? Is the voicemail handled on that side or the expansion module?

 

[Telecomboy]

I would get a Partner ACS R6. It will have caller id, is capable of voicemail, call fowarding, etc. And it is less expensive and easier to find than an R7 or an R8.

 

[MikeB4]

OK so I can get the partner ACS R6 and I would still need the voicemail card right? Also I assume I keep the AT&T partner 206E? Also would the static remain?

 

[TouchToneTommy]

For voicemail you have your choice of Partner Voice Messaging PC Card, which goes into one of the PCMCIA slots on the ACS. 2 ports, 4 to 16 mailboxes (depending on if you purchase "small" or "large"). 1 Auto Attendant, same recording Day and Night.

Partner Messaging, R1/R6/R7 (get R7 if you can), needs a Partner 5-Slot Carrier. 2 to 6 ports, 200 mailboxes, 4 auto attendants with Day and Night greetings, 99 submenus, 99 announcements, outcalling.

Seriously, throw away the 206 modules if they have static on the station ports.

 

[MikeB4]

So I would still need the Partner ACS plus the Partner voice messaging module? 2 port (assuming because what is in place now is 2 ports on both modules)

I just need to know so I can go ahead and order, do I really need the carrier? I noticed the carrier has different sized slots for the modules.

 

[MikeB4]

Oh and most important is well the new stuff work with the 18D phone?

 

[EmuDan]

Yes. You will need the ACS processor and voice messaging. The voice messaging PC card is slightly cheaper, but the Partner Messaging R7 is a much better deal overall. The PC card voicemail comes in either 4 mailbox (for the small version) or 16 mailbox (for the large version), but you only get 1 auto attendant and same greeting is used for day or night. The 2 port Messaging R7 supports 200 mailboxes, 4 auto attendants (both day and night) and you can have separate greetings for day/night. It can also do outcalling. With the PC card, you would not need a carrier, but with the Messaging R7 you would.

Dan

I blame Avaya.

 

[EmuDan]

And yes, the 18D phones will work.

I blame Avaya.

 

[MikeB4]

Well I just heard back from them and now they don't want to change anything.. they just want to add a voice mail in one of the aux jacks on the phone.. but if I'm right the Aux jack wont work unless you pick a line? I haven't seen if it works when the phone rings.

Also if I hear static on my end does the caller hear the same as well?

And last is, I called the number and after like 5 or so rings it sounds like a fax tone that answers but no fax machines are on the lines here.

 

[Dexman]

The customer isn't doing themselves any favors by staying with the old system. The static...If it is being caused by the modules will not go away.

By "voice mail in one of the Aux jacks", do you mean an answering machine?

I "FEATURE 00"

http://dexman.webs.com/

 

[MikeB4]

Yes a answering machine

 

[smokinjoe2938]

yes you can hook it up to an answering machine but as stated the caller will hear the static!

 

[MikeB4]

Well Looks like I finally got the OK to order the Partner ACS R6

 

[MikeB4]

The only thing that has me confused is the above ACS R6 and the Partner messaging what's the difference between the two?

 

[TouchToneTommy]

ACS R6 is the phone system, it has 3 lines and 8 extensions on itself, and can be expanded with 206 or 308 modules by placing it in the 5-slot carrier.

Partner Messaging is the voicemail system, it is an additional module that goes into the 4-slot carrier.

Partner Voice Messaging is a PCMCIA card that goes into a card slot on the ACS, and provides basic mailboxes and auto attendant.