BerettaGuy
IS-IT--Management
I don't know if this is possible, but I was thinking it was due to options on the screen, but it's not working as I would have expected it to work.
I'm trying to setup a new automated attendant that during work hours will transfer the call to a reception group, after playing no recording per request from upper management(*8107 is blank), but if that call is not answered I would like it to be transferred to a general mailbox. I have the basics of the path working, but when it transfers it to the group it just keeps ringing there, it will not transfer it to the Group No answer destination.
The Automated Attendant is setup like this
The Incoming call path is setup this way
And the group is setup this way
My question right now is why does the "Group No Answer Time(Sec)" timer of 30 seconds not re-direct the unanswered call to the General Mailbox?
I still have to test the other half of this where a call comes in at night and recording 8307 is played and if the caller doesn't pick and extension it would be re-directed to the General Mailbox... But lets get the standard incoming path working first.
I'm trying to setup a new automated attendant that during work hours will transfer the call to a reception group, after playing no recording per request from upper management(*8107 is blank), but if that call is not answered I would like it to be transferred to a general mailbox. I have the basics of the path working, but when it transfers it to the group it just keeps ringing there, it will not transfer it to the Group No answer destination.
The Automated Attendant is setup like this
The Incoming call path is setup this way
And the group is setup this way
My question right now is why does the "Group No Answer Time(Sec)" timer of 30 seconds not re-direct the unanswered call to the General Mailbox?
I still have to test the other half of this where a call comes in at night and recording 8307 is played and if the caller doesn't pick and extension it would be re-directed to the General Mailbox... But lets get the standard incoming path working first.