Auto Attendant in Intuity Audix

[Therealgazoo]

Hey guys,


Is there a way of setting up an auto attendant with more the maximum allowed (10). I have a department that has 17 members. Any advice would help

 

[98Converter]

Wouldn't it be easier to create a vector to accomplish the same thing? Considering you have vectoring enabled...

I haven't worked on an Intuity in a while, but could you do a spell by name look-up rather than press 1 for Mary, 2 for Sue, etc...?

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Therealgazoo]

I dont understand your answer. I do understand the vector concept, but not the dial by name option. Please advise.

 

[lopes1211]

Change the addressing format on page 2 to name. for each press, enter an "e". Then record a greeting, "Please spell the last name of the person you are trying to reach".

-CL

 

[98Converter]

A little more detail:

From Demystified

First create a second-level auto-attendant.

On the second page in the upper left corner is a field asking which addressing option, either "extension number" or "names." Choose "names."

Then go to the third page and type an "e" in each of the destination fields for "1" through "9" and make their transfer type "transfer," meaning to send this call back to the PBX.

You will need to record the greeting for the new auto-attendant as something similar to, "Please enter the first three letters of the person's first name, followed by the "#" sign" (if the names are entered in the mailboxes as "John Doe," or if they are entered as "Doe, John" record the greeting to say, "Enter the first three letters of the person's last name followed by the "#" sign").

You then send one of the choices of the main auto-attendant to that second-level auto-attendant's extension number utilizing the "call-answer" rather than "transfer" method. The "call-answer" routing keeps the call in the Intuity rather than transferring it back to the PBX which would then have to transfer it back to the Intuity causing an undue delay in the whole process.

Thanks,
CJH


We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Therealgazoo]

Okay.. I undersatand now. I have an AA that is set up with the dial by name listing for the agency in general.

The AA I need will be for clients dialing in that do not have an employee listing.

 

[lopes1211]

Example? Your 1st post sounded like you were trying to "press 1 for John Doe, press 2 for John Smith...." and ran out of presses which is why you would dial by name. Is this not the case?

-CL

 

[98Converter]

What will they (the clients)be selecting then from the auto-attendant?

Why not just dump them into a hunt-group with the 17 members?

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.