A little more detail:
From Demystified
First create a second-level auto-attendant.
On the second page in the upper left corner is a field asking which addressing option, either "extension number" or "names." Choose "names."
Then go to the third page and type an "e" in each of the destination fields for "1" through "9" and make their transfer type "transfer," meaning to send this call back to the PBX.
You will need to record the greeting for the new auto-attendant as something similar to, "Please enter the first three letters of the person's first name, followed by the "#" sign" (if the names are entered in the mailboxes as "John Doe," or if they are entered as "Doe, John" record the greeting to say, "Enter the first three letters of the person's last name followed by the "#" sign").
You then send one of the choices of the main auto-attendant to that second-level auto-attendant's extension number utilizing the "call-answer" rather than "transfer" method. The "call-answer" routing keeps the call in the Intuity rather than transferring it back to the PBX which would then have to transfer it back to the Intuity causing an undue delay in the whole process.
Thanks,
CJH
We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.