Aut-MSG-WT with Mode Code?

[sjforcum]

Is this feature button available using an Intuity Audix with Mode Code integration?

If it is, any ideas where I could be screwing this up? I've got a test lab on my desk. I left a message for ext. 2271. The message light on 2271's station lights up, but the aut-msg-wt button on station 3751 does not.

Any ideas?

TIA,
Steve

 

[dlorrd]

I had a probl;em similar to this in the past. I believe you have to clear all messages in the mailbox before you can see the "aut-msg-wt button on station 3751". hOPE THIS HELPS.

 

[jglittle]

Hello sjforcum,
Dlorrd's answer is exactly right, here is the reason. Auto-message waiting works just like the message waiting light built into the phone. The Definity will look at the phone before sending a message to light the message waiting light. It will ONLY send it once, err go, if there is already a message for that extension it will not send it again. You can do a STATUS STATION xxxx and see if there is a message waiting. If there is, you've got to delete it first.
One other thing to look at, if you have just set up a station you should check the station page 2 and ensure that the LWC Reception is set to AUDIX. The default in the Definity is SPE.
Hope this information is of some use to you.

LittleJohn
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