ANALOGUE EXTENSION NOT RECEIVING CALLS.

[pea123]

Hi all.

This is my first installation of an analogue extension on the IPO.

The extension is default and on port 7 of a COMBO 4U ATM. The extension has a number 2087. When I call other extensions it displays no user. I have then created a user X with extension 2087.Still when I call with 2087 to other extensions it continues to display no user.
If I call 2087 from other extensions I get NUMBER BUSY.

How do I make extension 2087 belong to a user X and make it able to receive calls?

 

[Gunnaro]

You don't make analog extn, they are loaded automatically.
But you need to locate and renumber it

Look in your extn list, something like
1 <extn> BP1 7 (the BP is the module number)

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[pea123]

Thank you for your response. In the extn list is:-
Extension Id:7 > Base Extension :2087 > Caller Display Type : ON > Device Type: Analogue Handset > Location: system(None)> Module: BP1 > Port >7

2087 wont receive calls. Number Busy
2087 shows NO USER.

How can I make 2087 to receive calls and have a USER?

 

[Gunnaro]

If there is no user created? Do that, assign 2087 as extn number

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[mforrence]

If you made the user since last time IPO was rebooted, simply log user into extension or reboot IPO

 

[othammo]

Give it a Login Code password 1234, User/Telephony/Supervisor Settings and then hotdesk in on that extension *35*2087*1234# sometimes analogue need to hotdesk in to their extensions when no user shows up.

 

[pea123]

Thank you all. in the end I had to login *35*2087*1234#. Was not expecting analogue extensions to require logging in.

 

[amriddle01]

They don't, unless you messed around with the numbering/users in the first place or renumbered the ports incorrectly

 

[smokinjoe2938]

I also have seen this same issue when changing extensions in software without a reboot, this forum has taught me to always log the extension in and out to resolve the issue, lesson learned and besides better than a reboot.