Analog line not overflowing to AA after 4 rings or when hunt group is placed out of service.

[mavstech]

I have and IP office programmed as follows:

Incoming lines 978-632-8292 (analog line 5) and DID 978-730-8500 with Default destination for both incoming call routes is hunt group 200. Fallback for both is extension 100

Hunt group 200 is collective call waiting with overflow mode call to AA Group 298 after 20 seconds. This hunt group is set to sequential with no overflow or fallback.

Out of service Fallback is AA group 298 An out of service button for group 200 exists on the receptionist phone

No time profiles in use or programmed .

Customer would like all calls answered by Receptionist 1st. If unable to answer within 4 rings then have AA answer calls.

When receptionist goes home and presses the Out of service button all calls should be answered by AA

Calls on the DID line work correctly. Calls on the analog line go to reception 100 mailbox

IP500V2
System Firmware: 7.0 (31)

 

[snowman50]

Does the analogue have a line appearance with ring on extn 100.

Remove it.

Just have the line ring the hunt group

 

[mavstech]

It does not appear on the receptionist set. It rings only to hunt group 200

 

[mavstech]

I was able to resolve this. At some point the analog line was ported to the PRI. I was not informed when this was done. The calls came in through the default incoming route dial I guess. Assigned this line to the the correct line group and all is working correctly now.