I have and IP office programmed as follows:
Incoming lines 978-632-8292 (analog line 5) and DID 978-730-8500 with Default destination for both incoming call routes is hunt group 200. Fallback for both is extension 100
Hunt group 200 is collective call waiting with overflow mode call to AA Group 298 after 20 seconds. This hunt group is set to sequential with no overflow or fallback.
Out of service Fallback is AA group 298 An out of service button for group 200 exists on the receptionist phone
No time profiles in use or programmed .
Customer would like all calls answered by Receptionist 1st. If unable to answer within 4 rings then have AA answer calls.
When receptionist goes home and presses the Out of service button all calls should be answered by AA
Calls on the DID line work correctly. Calls on the analog line go to reception 100 mailbox
IP500V2
System Firmware: 7.0 (31)
Incoming lines 978-632-8292 (analog line 5) and DID 978-730-8500 with Default destination for both incoming call routes is hunt group 200. Fallback for both is extension 100
Hunt group 200 is collective call waiting with overflow mode call to AA Group 298 after 20 seconds. This hunt group is set to sequential with no overflow or fallback.
Out of service Fallback is AA group 298 An out of service button for group 200 exists on the receptionist phone
No time profiles in use or programmed .
Customer would like all calls answered by Receptionist 1st. If unable to answer within 4 rings then have AA answer calls.
When receptionist goes home and presses the Out of service button all calls should be answered by AA
Calls on the DID line work correctly. Calls on the analog line go to reception 100 mailbox
IP500V2
System Firmware: 7.0 (31)