Adding more DID to system

[sara76]

we ran out of DIDs in range 15xx

our telco offered us more in the 14xx range

same prefix

i added this to our dial plan and into the incoming call handling treatment but i still get a fast busy

checked with telco and its a programming issue on our end

what am i missing? i know this is a simple one - tried searching the manual - no luck .. hard to look up DID in the search ... any advice would be greatly appreciated

 

[158253]

you can trace the trunk's TAC code. to find any errors info for resolve this problem.

 

[btrain08]

Also, did you try and assign one of those new numbers?

 

[matthartt]

Ask them how many digits they are sending you. If you are expecting 4 and they are sending 7 could be a problem.

 

[sara76]

it turned out the carrier had not activated them

the carrier had not activated them yet and they are sending 7 digits - so i had to strip out the first 3 digits - thanks for the info