adding agents to a call centre

[datafone]

I installed a call centre a few years back. Now the client wants additional agents, after installing the phones getting those agents to log-in and log-out is giving me a tough time, please i need some help in solving this problem.

 

[AvayaTier3]

what hardware platform? what CM software version?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[datafone]

The system is an Avaya Prologix , Version 6.
Thank you.

 

[SF0751]

after installing the phones getting those agents to log-in and log-out is giving me a tough time

Do you mean that you don't know what to provide to the agents so that they CAN log in & log out, or that the agents won't log in/log out?

Susan
“Before you criticize someone, you should walk a mile in their shoes. That way when you criticize them, you are a mile away from them and you have their shoes.”

 

[AvayaTier3]

cut and paste your output here for this command.
It may be helpful

display capacity Page 5 of 9 SPE B
SYSTEM CAPACITY

Logged-In ACD Agents: 175 5025 5200
Group Members Per System: 783 9217 10000
CMS Measured ACD Members: 177 5023 5200


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[datafone]

I have progammed the phones with the various autodial numbers for release, log-in , log-out, auto-in , auto-out, head set, just as those already working in the system.
What have I left out?

 

[SloTCMS30]

datafone,

What exactly is not working? Are you getting interrupt tones? Or confirmation tones? Did you confirm capacity?

“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”

- Epicurus