ACD & Time of Day?

[ash1057]

Is it possible to have one of my ACD queues use some sort of TOD service?


Opt. 11c 25.40.8

 

[janaya]

Do you use Symposium, or just the ACD packages in the PBX?

 

[johnpoole]

if your console goes into nights you can use that to switch call routing, you can use tod for outbound call screening in your rlb's.. if your acd in front ended by mail that is an easy way to add tod

john poole
bellsouth business
columbia,sc

 

[ash1057]

We do not have Symposium.

John,

What do you mean by the ACD front ended by MM?

 

[johnpoole]

some acd groups have a message on all inbound calls either letting you chose a lang or dept.. when this is the case you can build a tod schedule in mail and re-route calls after hours

john poole
bellsouth business
columbia,sc

 

[ash1057]

Thanks John!

so how can I setup TOD without going throught the MM messaging service? Is it at all possible?

 

[johnpoole]

not that i have used, idc works on console day and night, you can do tod routing with rlbs.. outgoing.. but not tod inbound to an acd without Symposium

john poole
bellsouth business
columbia,sc

 

[ash1057]

What would I need to do If we wanted to setup some sort of nightmode? Below is a prt of our queues current config.


ACDN 2000

TYPE ACD
CUST 0
ACDN 2000
MWC YES
IMS NO
MAXP 51
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 6
FRT 18
SRRT 9
SRT 30
NRRT
FROA YES
NCFW 7888
FNCF NO
FORC NO
RTQT 5
RTQO MSB
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL YES
CWLF 2
CWLW 3
BYTH 0
OVTH 0
TOFT 6
HPQ NO
OCN NO
OVDN
IFDN 2998
BUSY BSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT 10
RTPC YES
STIO 4
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO