R38 is the latest GA firmware. Official support comes in the 8.0 Q2 release from what I heard. I've had decent luck with R38 which IDs as 6.1380 in SSA.
Those handsets are not supported on any current IP Office release at the moment due to issue such as this, they placed them on sales hold until they can make a firmware that works properly, when they do it will be a Release 8/8.1 build though, not R7 I would think
I know because i do the trials and we have about 20 odd 9608 in our company running the new firmware.
I also have the 7.0 trial software on my laptop and it has the same files for the 96x1 phones.
Avaya one-X® Deskphone H.323 6.2 Software for the 9608/9611G/9621G/9641G
The new 9600 Series IP Deskphones - the 9608, 9611G, 9621G and 9641G models - require Avaya one-X® Deskphone H.323 6.2 software.
Avaya one-X® Deskphone H.323 Release 6.2 is supported on the 9608, 9611G, 9621G and 9641G IP Deskphones only and when used with Avaya Aura® Communications Manager. It will not load or operate on any other models. It is also not supported at this time when these models are used with Avaya IP Office or Avaya Branch Gateway B5800. Support for Avaya IP Office and Avaya Branch Gateway B5800 is pending in the calendar second quarter of 2012.
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