5420D Rel 5 Compatability with IPO 3.1.56

[GonzoTech97]

I just had a customer that purchased the 5420D Rel 5 phone sets for his IPO 3.1.56 system. When a phone is plugged up, the phone comes up and displays "please wait" and does not do anything else.

Is there a compatibilty issue with this release of IPO software?

Thanks in advance.

 

[tlpeter]

The phones need to downgrade.
I uses a tftp server for that.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[GonzoTech97]

I have the PC that Manager is installed on as the TFTP server specified. I also have manager open when I plug in the phone. What else can I do to downgrade the phones?

Thanks for the response.

 

[amriddle01]

Make sure the firewall is off, and plug them into the main unit rather than expansion modules

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[GonzoTech97]

Do we need to reboot the system for the downgrade to take place?

 

[tlpeter]

You should not have to do that.
Use the tftp log in manager.
Does is say anything ?


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[GonzoTech97]

I did not see any reference in the tftp log to a phone trying to download the firmware.

 

[GonzoTech97]

Also, It seems as though when I plug a new phone in, it is causing other phones to display "please wait" and then the existing phone restarts and is works fine.

 

[GonzoTech97]

Plugged the phone into the 406 and the phones downgraded. All is good. Thanks for the help.

 

[amriddle01]

Told you, this always happens

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[GonzoTech97]

Thanks amriddle01!

Do they know what causes this to happen?

 

[amriddle01]

Never pushed Avaya for an answer as it effects me very seldomly and I know the workaround so it's not the end of the world. Be aware with systems on 3.1 in some cases it can even cause the expansion modules to reboot, never found a a rhyme/reason for that either

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers