5410 Phones have to pickup receiver multiple times to get dial tone 1

[Schaef87]

Background:
We had a customer that had an IP500 system. They had this issue before, and we suggested updating to the IP500v2 to attempt to fix the issue and for support purposes. I installed the new boxes last Thursday-Friday. We got a trouble ticket in today that they were still having that same issue.

It's not isolated to a single device, it's all the phones in that location. The system has a D8 with an analog trunk daughter card and a VCM card for their IPO link.

What could be causing the dial tone to not show up be present right away?

 

[intrigrant]

Had is past times
It can be anything, like wrong software on the sets, incorrect setting of timers, faulty DS card.
Without a config and a trace it is almost impossible to provide a solution.

 

[holdmusic34]

Yeah. it did my head in looking for an answer.

Have you got the source number in there: ALLOW_5410_UPGRADES


Hail the tripod!

 

[Okkie26]

It's not the IPO, it's the phone itself.

The 54xx series are known for bad hook swithces.

 

[holdmusic34]

A whole site?

Hail the tripod!

 

[Schaef87]

I'll be calling the customer personally today. The info I provided was through our ticketing system.

holdmusic34, does that force that extension to push firmware when the system reboots or will it push with a merge?

Programming should make you feel like god. But it doesn't because there are rules.

 

[holdmusic34]

thread940-1442871

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http://bfy.tw/9a3x

Hail the tripod!