Hopefully quick question here, but here is the situation:
We have a receptionist with button programming that dials an external number. The idea is that when a call is received by reception and they are asking for an external department (lets say IT) they can press that button and it dials the programmed number, which then rings the external IT number.
The problem that I am having is that when the receptionists do this, the IT group receives the call but its from Anonymous. Can I get it to forward some sort of number, either the original caller ID or the receptionists number?
We have a receptionist with button programming that dials an external number. The idea is that when a call is received by reception and they are asking for an external department (lets say IT) they can press that button and it dials the programmed number, which then rings the external IT number.
The problem that I am having is that when the receptionists do this, the IT group receives the call but its from Anonymous. Can I get it to forward some sort of number, either the original caller ID or the receptionists number?