3300 MXe 'Import' tool Fails with "File Transfer Failed...." 1

[Bronislaw]

Hi Guys,

I'm having a problem uploading ANYTHING to my 3300 MXe at the moment. It doesn’t matter if its Music on Hold, or any of the import spread sheets, they all fail with the following error message:

"File transfer failed. Cannot read or write file to target directory. File transfer failed"

This isn't the first time I’ve seen this error, and to fix it previously, we re-build the system from the ground up, which I can't do this time

Has anyone encountered this error before? Having seen it on two systems already, I find it hard to imagine I’m the only one to be affected :S

Any help or advice would be greatly appreciated!!

Cheers!
Nat

 

[Catutzi123]

Try to add your controller IP address to the "Trusted Sites" in Internet Options from Internet Explorer.
You should add "

http://ipaddress",

then close and restart IE.

 

[Bronislaw]

Thanks for the response

just realized that our issue arose after moving the phone system into the voice vlan....

On this particular network, the subnet for voice is routed through Microsoft ISA... We hadn't considered as a possible problem as it there are rules to allow ALL traffic between the two networks, and the web config had 'proved' this rule was active.

Adding my laptop to the voice vLan directly allowed me to configure and upload with no errors

Time to go digging on the ISA i think... Hope this message helps someone else!

Cheers!
Nat

 

[Lundah]

Are you using IE8? There's a bug with that that for some reason requires any files uploaded from the client PC to the 3300 to be placed in a folder called "c:\fakepath".

 

[Bronislaw]

Hi Lundah

Yup, am aware of that particular bug been there before!

It turns out that ISA by default uses a FTP proxy which FORCES connections into read only mode unless you explicitly tell it not to, regardless of the fact that we'd set the allow any any rule between these two networks

Having changed the rules in ISA, we're all sorted!

Cheers!
Nat