AZJeepGirl
Programmer
I have a SCN x3.
Main site...412 w/ centralized VMPro...other two sites are 406's. Having many strange issues suddenly.
1-When in the VM system (whether it be the AA or a mailbox) the thing is inserting random DTMF tones i.e I hit the AA & want to transfer to ext 1133 so that is what I dial. The system sees 11133.
2-When ringing a remote ext on no answer there is dead air on the return trip before vm finally answers (on the route back to the Cen. VMP server)
3-Operator is at a remote site and calls are randomly being dropped whether direct dialed or via Zero out (about 30-40%)
4-Remote sites are having intermittent issues with the Message waiting indication not responding appropriately.
5-When in a remote extensions vm, pressing 1 does not by pass the greeting to leave a message, on exts on main (local) site does that work. For remote sites you need to dial *1. A random caller will not know which of the three locations a station is at.....
Any help is much appreciated....
Go away or I will replace you with a very small shell script!
Main site...412 w/ centralized VMPro...other two sites are 406's. Having many strange issues suddenly.
1-When in the VM system (whether it be the AA or a mailbox) the thing is inserting random DTMF tones i.e I hit the AA & want to transfer to ext 1133 so that is what I dial. The system sees 11133.
2-When ringing a remote ext on no answer there is dead air on the return trip before vm finally answers (on the route back to the Cen. VMP server)
3-Operator is at a remote site and calls are randomly being dropped whether direct dialed or via Zero out (about 30-40%)
4-Remote sites are having intermittent issues with the Message waiting indication not responding appropriately.
5-When in a remote extensions vm, pressing 1 does not by pass the greeting to leave a message, on exts on main (local) site does that work. For remote sites you need to dial *1. A random caller will not know which of the three locations a station is at.....
Any help is much appreciated....
Go away or I will replace you with a very small shell script!