2410 Call Log

[definityandcmuk]

In my call log incoming calls miss off the leading zero

For instance if number 07123 456 789 calls me all I get is 7123 456 789. Therefore I cannot call the person back via the call log

How can I set the telephone to add the 0?

I know on the IP sets you can amend the 46xx settings but this is digital and there is no menu option either

Thanks

 

[bsmo]

ch sys feat and fill in the national and international CPN prefix.

 

[definityandcmuk]

that is already administered

incoming calls show the 0xxxxxxxxxx number on the display but it is just in the call log that the 0 is removed

 

[definityandcmuk]

anyone who uses the 2410 got any ideas?

 

[phoneguy55]

Even if you have the 0 don't you still need to add in a 9 to make an outgoing call?

 

[definityandcmuk]

Yes you still need to add in the 9 before pressing the call log entry; however in this case the call log entry is invalid as the leading 0 is not present.

However when an incoming call is received the full number is displayed; it is when the number is sent to the call log that the 0 is removed.

 

[definityandcmuk]

anyone any ideas?

 

[98Converter]

Are you running this firmware? Not sure if it will help...

https://support.avaya.com/japple/cs...tID=130048&temp.bucketID=108025&PAGE=Document

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[definityandcmuk]

I have checked and they are running the latest version of fimware as it is a new 3.1.2 install

i have this issue on an earlier release also