IanRichIcom
Vendor
Morning All.
I have 11 sites that I have just upgraded to 8.1 69 from 6.1 22 and since the Upgrade the message button on 1608 Handsets does not work- or works very strangely. When you press the message key it show the Mailboxes (Some users have personal as well as Huntgroup Mailboxes) and allows them to access some mailboxes but not others and not always the same mailboxes. Some users can access personal but not all the HuntGroups and other users can access HuntGroup but not personal.
The only way i have managed to resolve this is to delete the Mailbox for the user and restart voicemail so a new MBox is created- but i cannot do this for all 11 sites and over 350 users. In addition to this any voicemails in the mailboxes are lost- unless they listen to them via DDI to Voicemail but this will cause congestion.
Had anyone come across this or hae a way of solving this without deletions?
Any help greatly appreciated
Regards
Ian
Ian@Icom
I have 11 sites that I have just upgraded to 8.1 69 from 6.1 22 and since the Upgrade the message button on 1608 Handsets does not work- or works very strangely. When you press the message key it show the Mailboxes (Some users have personal as well as Huntgroup Mailboxes) and allows them to access some mailboxes but not others and not always the same mailboxes. Some users can access personal but not all the HuntGroups and other users can access HuntGroup but not personal.
The only way i have managed to resolve this is to delete the Mailbox for the user and restart voicemail so a new MBox is created- but i cannot do this for all 11 sites and over 350 users. In addition to this any voicemails in the mailboxes are lost- unless they listen to them via DDI to Voicemail but this will cause congestion.
Had anyone come across this or hae a way of solving this without deletions?
Any help greatly appreciated
Regards
Ian
Ian@Icom