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no, it is an ACM 3.x feature Nathaly

Hi, I have 2 extensions on my switch that belong to the same user, who needs 2 voicemails, one for each extension. Though, I would like him to be able to check only one of the 2 voicemails, which means that the messages sent to one of the subscribers would be forwarded to the second one. The...

Hi, I know this is a MM forum but you might be able to find me with an Intuity LX ... I have 2 extensions on my switch that belong to the same user, who needs 2 voicemails, one for each extension. Though, I would like him to be able to check only one of the 2 voicemails, which means that the...

It might be possible if you activate agent trace on CMS, but I'm not even sure of that .. Else, I don't really think it is possible

Hi, You will need an AES server to connect to the CTI server, and CLAns to connect the AES server to ACM

Hi, 1/ Launch your first report, and display it on your screen as you would like it displayed. 2/ Select Report, then Script, and save it as an interactive script. 3/ Launch your second report next to your first one 4/ Select Report, Script, and save it as the same interactive script as the...

Hi, How can I schedule an interchange on S87xx servers ? The "system maintenance" screen is different from the G3r's Thank you, N.

Have you checked if those agents have a different COR with "hear VOA" set to no ? It should be set to "yes

Can you ping its IP address ?

I just had an answer from Avaya : It can't be done. The "problem" has been escalated to the labs, but there will probably be no corrected firmware before months (or even years...)

could you maybe paste the vector(s) steps ?

That's an information you can have when you use the "display capacity" command, on page 2 (BCMS). The values on the "system limit" column depend of the number of RTU you have bought.

can't you find it with a list usage hunt X ?

You should probably read the Administrator's Guide. It's huge but when you understand how to read it, you can find any command inside. Look particularly into the "Command Reference" and "Screen Reference" chapters, they might help. Also check for the Little Instruction Books, they are good to...

ch node-name ip to set up the IP address ch ip-interface to set up the subnet mask/gateway/network region ch eth to set up your ethernet options (including the speed) You can do this for any IP card : CLAN, MedPro, VAL

Hi, You have to deal with your problem differently : the agent will always be in the Aux 0 state when transferring, loging in, or after a RONA, and that is not something you can change. It is set this way in the system. What you should do instead is use another Aux reason code when your agents...

no I had no answer ...

Hi, Does anybody know where I can disable the tones I hear when pushing a button on a 4620 IP Phone ? Thank you! Nathaly

Hi, You don't want them to access Avaya CMS Terminal either ?

does he have a bigger skill level than the other agents ?