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I found the answer for the "Silent Recording". The answer is no, supervisor can not silent record while silently monitoring an agent's call after the call has began. thanks to those of you that replied!

Thanks CTCINY, BCM 4.0 claims to do call recording. Customer would like to do this with the BCM.

Thanks Deweyhumbolt. Now can the supervisor record the silent monitor session?

Hi all, I have a customer that is thinking about going with a BCM 400 4.0, Call Recording and Silent Monitoring are a make it or brake it deal for him. Can anyone who is using these features give me some feedback on how well they work? For Example: 1. Are both call recording and Silent...

Thanks for the sugestion painofdeath!

Hi senk1s, which SU patch are you applying? I'm looking for BCM.R400.046-SoftwareManagement patch and I don't see it in SU 4, or SU 5 and is not in Nortel's site. Thanks.

Hi all, my customer has decided to upgrade to 4.0 by replacing the drive. My physical memory is at 256MB and has a MSC "A" with two MSPEC 3. I understand reprogramming of VM and CC is required. Now what I need to know is: Does Telephony services stay, or do I need to reprogram (the...

Thanks Biv. Ace I was reffering to the imagetool it self, I have downloaded the image (all three parts) from Nortel's site. I just wanted to use the tool to create an image rather than just apply one. Thanks

Hi everyone, I looking to upgrade to 4.0 and I would like to image my current 3.7 drive so incase something goes wrong, I can load it with out having to reprogram again. I have Nortel's imaging tool but for what I understand it is used to load an image not to create one. Any suggestions will...

I don't know where you got your info but it's way off. The system will stop any service that needs to be stopped before doing the backup and restart it when done. The F drive is enabled. To backup to an external drive you use backup to remote. If both BCM's are 3.7, you should only backup...

Hi everyone, I'm getting ready to do a full backup on a BCM400 3.7, and need to know if there is any services I need to stop before doing a full backup. Also, I heard of enabling "F" drive, how is it done? I understand it is to backup to an external drive instead of backing up in the BCM drive...

Open Configure, highlight SYSTEM, click on TOOLS, Click on DISPLAY SYSTEM INVENTORY" thanks!

By the way, a friend I got the patch BCM370.192 that I was looking for, however it says you have to have MBCM370.181RCC How do I view what patches have been applied to this BCM? Thank you all for the help again!

Thank you all for your reply. "That sounds like you could have a bad media bay module. If that’s the case your going to have to get with your dealer and hopefully they can get you a replacement" I really hope that is not the case :) "Have you checked the BFT to see if the Caps are Green or...

Hi all! I have a customer with a BCM 400 rel. 3.7. The VM and CC stop responding out of the blue which at that point AA won't answer incoming calls (PRI). When you call the main number (Local or Toll free) it just rings forever. The IT person onsite has been clearing the problem by coldboot the...

Hi there, the eaziest way to do this would be trough MCK fiber extenders, using 1 MICS in 1 location and station mods trough multi-mode fiber on the other 2 locations. If you want to use the exissting MICS at all locations, you'll need MCDN key codes in each MICS, and point to point PRI (2 at...

si puedes ayudarme, mandame la informacion al correo papapitufo_manuel@latinmail.com gracias.