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Let me revise: Primary inbound sales queue 1: ScriptB_scr: IF OUT OF SERVICE THEN ROUTE CALL 2222 ELSE Queue to Skillset2_sk WAIT 2 GIVE MUSIC END IF Section WAITLOOP WAIT 10 IF age of call >= 28 then REMOVE FROM QUEUE Skillset2_sk EXECUTE SCRIPT ScriptA_scr END IF EXECUTE WAITLOOP...

I need scripting help: I need to move call from one skillset queue to another one after 28 secs. Here is what I have come up with: ScriptB_scr: IF OUT OF SERVICE THEN ROUTE CALL 2222 ELSE Queue to Skillset2_sk WAIT 2 GIVE MUSIC END IF Section WAITLOOP WAIT 10 IF age of call >= 28 then...

We are changing the local IP address ranges and I need to change the CLAN on the following Nortel Telecom Products. Does anyone know how to accomplish this...see server info below.. Nortel Symposium 4.2 SCCS Call Pilot WINNT release 02.01.27 MIROS (Remote Agent Observe) Optivity (OTM) Release...

I have enabled phones , both Supv and agent with EMR and AMG buttons but nothing is showing up in the window even if the agent is logged into the phone...

I put AMG on the supervisor phone but it doesn't look like it works....I need to know what the usage on how it works and how to use the key...agent has emr key and hits it nothing happens on Emergency window of symposium or the supervisor phone itself

no I need one on that supv phone?

Emergency Key in M2008 Agent Phone I added the EMR key and its acquired by Symposium 4.2 but when I use the key nothing happens...Should it ring the supervisor or should it open the emergency Help Window in Symposium. I must be missing a CLS or the Agent must enter something in conjunction with...

I forgot to mention I'm running Meridian IVR ports as well

I have callpilot 2.0 installed and I have never been able to get the IVR ports working with Symposium 4.2 SCCS. I have gave IVR treatment using the default IVR DN and I see it active in the channel monitor but no recording from the application I built and it keeps ringing...when I hang up it...

Its a CDN pointing to a script that routes call to an outside ph#. I added the DNIS Name and assigned the acquired CDN# in symposium 4.2 . Tested it but still shows the CDN ext#. The phantom 3903V has CLBA and DCFW is pointing to CP IVR Ports

I have built an application w/ password in Callpilot, once password is entered correctly, in transfers the call to a CDN. The CDN ext# number shows up in the person's call display phone in the office which i would like to have it show nothing or something else besides this CDN ext#. This happens...

I have a Nortel Option 81C with Succession 3.0 and Symposium Enterprise 4.2 I just de-acquired the CDN and deleted it from Symposium but when I check it in the PBX, it still shows AACQ YES...see below. I need to use this DN can anyone help.. Can I delete this CDN thanks CDN 2781 TYPE CDN...

Issue is Phantom analog ports require type 500 licenses, and there is a limit to how many acd's you create in one customer #...I want to create virtuals on another loop to act as dummys to goto Vmail SDN...to menu view example below: TN 100 0 0 1 DATE PAGE DES DES 3903V TN 100 0 00 01...

Can someone tell me how to create 3903V virtual sets I have them created on an Option 81c succession 3.0 but I want to add more on a different loop. I'm running out of analog licenses for phantoms and maxed out on ACD's 236 on one customer #. I also need to check when the maintence check is...

DES 3903V TN 100 0 00 01 PHANTOM TYPE 3903V CDEN 8D CTYP XDLC CUST 0 FDN TGAR 1 LDN NO NCOS 0 SGRP 0 SCI 0 SSU XLST SCPW CLS CTD FBD WTA LPR MTD FND HTD TDD HFD GRLD CRPD STSD ELD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD CCSD SWD LND CNDD...

Ran out of ACDN licenses and running low on Type 500 licences for phantoms...I was told that if I use virtuals it would not use up licenses as per the vendor.. DIGITAL TELEPHONES AVAIL: 381 USED: 555 TOT: 936 INTERNET TELEPHONES AVAIL: 0 USED: 0 TOT: 0 ACD AGENTS...

Option 3 is using the DS code in Voice Menu Services to silent disconnect and go back into Queue. Can you use the Route call command in the script to goto a phantom TN or Virtual TN then to Voice service DN to Menu then disconnect back to Queue. It seems that I can use this as workaround to...

How do I create 3903 Virtual phones in Option 81c running succession 3.0? I had some created on loop 100 but I would like to make more on a different loop to separate the ones I'm currently using to route calls to vmail for symposium. Can someone give me a step by step on how to create the loop...

I have Symposium 4.2 (not Express). I use the Syntax after queue to skillset command, "Give IVR ... with treatment.." in a script to give a voice service menu within Meridian mail to give options to an inbound caller. If the caller chooses the option (3) to remain in the queue, it silent...