Need help for internal call display blocking in Callpilot/internal cal

[nemesis51]

I have built an application w/ password in Callpilot, once password is entered correctly, in transfers the call to a CDN. The CDN ext# number shows up in the person's call display phone in the office which i would like to have it show nothing or something else besides this CDN ext#. This happens every time it connects to this CDN.. Is there a setting in the Call Pilot Channels (2008 CP phones)?

I need to hide this internal extension so that no one would bypass security password and dial it directly within the office... I am running call pilot 2.0 and Option 81C with succession 3.0

 

[Magpye]

Are you using a CDN or a ACDN and is it going to the same extension each time ?

If it's a CDN, you can add a DNIS label in Symposium and not add the number. The CDN name will be presented when the call is transfered.

If it's an ACDN, then point the NCFW to a phantom, which has the CLS of CLBA, and point the DCFW to wherever it needs to go..


Good judgement comes from experience, which usually comes from bad judgement.. [i/]

 

[nemesis51]

Its a CDN pointing to a script that routes call to an outside ph#. I added the DNIS Name and assigned the acquired CDN# in symposium 4.2 . Tested it but still shows the CDN ext#. The phantom 3903V has CLBA and DCFW is pointing to CP IVR Ports