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We have installed a Netscaler vpn (sslvpn) in our facility. was trying to use IP softphone on it and it gave an error that softphones dont work in a NAT environment. any work around on this? Edgar Edgar Clemente

the way we did it before is to make 0 a VDN and the attendants into agents. Edgar Clemente

Hello everyone Wondering if someone has experienced this. Definity 9.5 using ip agent 5.x, roadwarrior. logging into the phone is no problem, however when you log into the phone as an agent, some of the cell phones being used gives the user a wave off. list trace gives a denial event 1643...

Hello all. hoping that someone has experienced this one and has a suggestion or solution on what may be the fix. We have a bcmr 2.x installed. every report can be acccessed when doing it within the server that it was installed on (historical, real time, graphs...etc). however when users are...

i think only stations appear on the directory button Edgar Clemente

lol...glad it worked for you Edgar Clemente

usually you put a default termination on a vector for such an occassion. example: route to 0 if unconditionally. this would route anybody who does not do anything and the vector interdigit timer, times out or if they have a rotary phone. Edgar Clemente

if the vector indicates that you provide busy tone when all agents are busy, then yes, if not then the callers should queue. this is provided that you have enough inbound trunks to take the inbound calls. Edgar Clemente

did you also enable the PASTE in the COR assigned to the station? Edgar Clemente

We are going to intall the witness product in our site. we are going to record all voice and screen shots that the agent is going to have. There is an archive manager server that supposively retrieves the .wav and xml file and converts them to a .tar file before it gets transported to the...

thread690-1044266 check this thread out Edgar Clemente

Susan is correct, you need the 5.0 or 5.1 for XP. If you have 5.0 there is a patch you can download from the avaya website to upgrade it to 5.1 Edgar Clemente

not sure how your going to do that without multi site ecas. Edgar Clemente

you mean instead of upgrading to a multi- site ecas? Edgar Clemente

you may want to consider variables Edgar Clemente

Have you tried having them dial through the remote access? Edgar Clemente

are you referring to group abbreviated dialing instead of personal abbreviated dialing? Edgar Clemente

vectoring is basically programming the call flow that the vdn is pointed to. That may be where your issue is comming from. what number are you calling to get into the audix auto attendant? are you calling a vdn that is still pointed to a vector? Edgar Clemente

try deleting the message off the audix server on the POP 3 configuration and see if you still get the message several times. Edgar Clemente

did you define the fields on page 3? if so, im out of ideas..sorry Edgar Clemente