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  1. rurdy2rk

    BCM 50 backup fails

    Yes
  2. rurdy2rk

    BCM 50 backup fails

    Yes, not a problem. Just don't know where the "messages" are coming from. Pulled a mailbox report, and basically nothing
  3. rurdy2rk

    BCM 50 backup fails

    I have a BCM 50 rls 5 which fails doing a backup after an hour. It literally took 45 minutes to backup the call pilot messages before the failure which generated an alarm saying the hard drive was close to being full. I have pulled all the cdr records out, however the call pilot portion is huge...
  4. rurdy2rk

    BCM 50 with call center monitor and recording problem

    I've got a customer with a BCM 50 rls 5 running a small call center. The problem is that when the supervisor monitors the agents (it works fine) and the agent uses the call record feature, it drops the supervisor from the silent monitor, and he cannot monitor again until the call (recording) is...
  5. rurdy2rk

    Cannot change time on BCM 50 Rls.1

    I've run into a BCM 50 Rls.1 and cannot change the time on it. Whenever you go in through set or element manager, it reverts back to to wrong time. I have tried changing back to get the time off the network, and NTP, but it still reverts back. Has anyone run into this, and if so what is the...
  6. rurdy2rk

    Print driver problem loading Unified Messaging

    Just got a new PC, as did a coworker and the print driver will not load. (It worked fine on the previous PC) It says "Unable to install the fax printer driver. The print spooler may be busy. Please restart your computer and try again). Any ideas? (Virus protection or something?) Everything else...
  7. rurdy2rk

    Custom PRI (5ESS) on a BCM 400

    Has anyone installed a BCM with a custom PRI out of a 5ESS switch? If so, what did you set it up as? (A 4ESS?)
  8. rurdy2rk

    Online forms (OFT files) will not open up correctly with Outlook 2003

    I recently upgraded to Outlook 2003, and since then none of my online forms (OFT files) open up correctly. The forms open up with the e-mail address to send to, as well as the subject line, however none of the fields in the forms show up. Has anyone else excperienced this, and / or are there any...
  9. rurdy2rk

    CLID on a BCM 400 (3.7) with PRI

    I have a BCM 400 running 3.7 software, and the customer frequently forwards their set to their cell phone, as they are frequently out of the office. The customer also has a PRI, coming out of a Siemens switch. Whenever the call (DID number) is forwarded, the CLID information that shows up on the...
  10. rurdy2rk

    Faxing out through desktop with Unified Messaging

    I have a BCM 400 (3.7), and the customer has Unified Messaging on their desktop(s). Some desktops are running XP service pack 2, while others are running "2000". The users that are running XP SP2 cannot fax out multiple documents on 1 fax, while the "2000" users can. Is there any way around...
  11. rurdy2rk

    Message Waiting Notification not showing

    Soemthing may have become corrupt in your memory. Try deleting the mailbox, adding a new mailbox but make it a totally unique number (seperate from the extension). Make sure you put the proper extension in, and message waiting yes
  12. rurdy2rk

    Restore on BCM 50

    I am trying to take the data from one BCM 50 to another, but am running into a problem. When I try to restore to the new BCM 50, it comes up "rules deleted". Any ideas?
  13. rurdy2rk

    DS256 Cable Pinout

    Don't be surprised if you have some "weird" problems using that cable (14 ft). The cable needs to be EXACTLY 5 meters due to timing issues between the main unit and the expansion module. (5 meters = 16ft 4.85 inches)
  14. rurdy2rk

    Hot line to external trunk

    Why does the fax machine need to hear dial tone. When they enter the speed dial, doesn't the fax go off hook, the hotline takes effect with the 9, and the fax dials the rest of the number?
  15. rurdy2rk

    Hot line to external trunk

    True, if you want to have a courtesy phone, why don't you just have a sign that says to dial 9 for an outside line, and build a restriction filter as needed to prevent them from dialing LD?
  16. rurdy2rk

    Hot line to external trunk

    do you have a PRI? If so, what is your software level (Do you have 2nd dial tone enabled?). What happens when you pick up a "regular" set, and dial 9? Do you get a second dial tone, or silence as well? (oops, I just noticed this is the BCM forum, not Norstar). In that case, assuming you have a...
  17. rurdy2rk

    Hot line to external trunk

    If you set it up as an ecternal hotline to "9", would that work?
  18. rurdy2rk

    Auto Attendent

    You can only use numbers 1 through 8 on the tree unless you have an alternate language. 9 is reserved for alternate language, and cannot be changed. Also, # is the directory (spell the person name to find the mailbox). This also cannot be changed
  19. rurdy2rk

    Save Calls

    The maximum length that can be recorded would = the maximum message length associated with the class of service of the mailbox
  20. rurdy2rk

    How To Set Up Mailbox to be able to connect to cell phone

    Once you set the outdial up in the mailbox, you instruct the caller to press 7 to be transferred to your cell phone.

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