Hot line to external trunk

[TLDuk]

I need to setup an extension so when its taken of hook it will be connected to an external trunk and allow you to dial out as if you had pressed digit 9

 

[rurdy2rk]

If you set it up as an ecternal hotline to "9", would that work?

 

[TLDuk]

I tried that but i get silence when i pick the phone up

 

[TLDuk]

Just noticed on BCM monitor if i put a 9 it picks up a line and times out if i put in a full number it works i`m not sure this can be done..

 

[rurdy2rk]

do you have a PRI? If so, what is your software level (Do you have 2nd dial tone enabled?). What happens when you pick up a "regular" set, and dial 9? Do you get a second dial tone, or silence as well? (oops, I just noticed this is the BCM forum, not Norstar). In that case, assuming you have a PRI, do you have any POTS lines in a pool? If you do, you could simply make the Prime line for that set that line pool. If you have a PRI, there is no getting around it

 

[hawks]

What happens if you put the 9 back in like you had it. Then after going off hook dial the rest of the number. Because even with no number in there if you just went off hook with the phone and dialed only the 9 it will time out on you after a few seconds.

 

[acewarlock]

What are you trying to do? and why?

 

[rurdy2rk]

True, if you want to have a courtesy phone, why don't you just have a sign that says to dial 9 for an outside line, and build a restriction filter as needed to prevent them from dialing LD?

 

[TLDuk]

Its for a particular stubborn client who’s fax won`t insert a 9 and they don`t want to change there speed dials

 

[rurdy2rk]

Why does the fax machine need to hear dial tone. When they enter the speed dial, doesn't the fax go off hook, the hotline takes effect with the 9, and the fax dials the rest of the number?

 

[hawks]

Put the 9 back in, pick up and when you get the "silence" try dialing the rest of the number and see what happens.

 

[TLDuk]

nothing i don`t think this can be done

 

[acewarlock]

Can't the phone be programmed to select a line in the pool and then dial the speed dial. I never programmed an analog phone on a BCM before.

 

[TLDuk]

interesting i will try that

 

[biv343]

I think you're out of luck if all you have is PRI. If you've got analog trunks, do like ace said and make that port prime to a line pool.

The speed dials are built into the fax machine, if I understand correctly.

Ran into a similar thing once - the client didn't want to change the speed dials on their fax, so I found the manual and changed them for them. Problem solved in about 15 minutes.

 

[acewarlock]

Sometimes it's easier to do like bic343 said and make things work without the customer

 

[TLDuk]

thanks for you help on the one guys gona reprogram the fax next time im in...

 

[kewl99]

In the Hotline field for that set put "9" then a pause Feature 78...works like a charm.