Use one of your free extension-number, make that free number to an ADN on the phone, remember Call-alt 1 on the ADN, so he can hear when a call arrive.
Hope this can help you.
Jim
The overflow in bc11 is for just NEW calls to the grup not calls that are in the acdque. I think the agents have to train how to use the phone and how the ACD-group works. If the agents always make them unavailable when they leave their place you never have that problem.
Hallo!
Make an ADN-number in each phone with call alternative 6, and next you have to use the Spexi to make an Hotline between the two ADN.
Good luck.
Jimek
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