Remote diversion using SG-commands 2

[nschreuder]

Hi,

In thread806-933520 i found a lot of information about FTSAS. This command doesn't exsist anymore (we have BC12SP10), now it's SGSAI.

My question is:
Which parameters and values do i have to use to achieve the same result as i should with FTSAS?

In other words:
When i want to initiate/end a diversion on an extension, which SG-commands, parameters and values do i need to achieve this?
Can i get a description of the procedure likewise in mentioned thread?

Thanks in advance.

 

[fouesnant]

Hi

If you enter FTSAS command, it still work
So you can use command SGSAP to print the information you have entred with FTSAS and you will have the information about the convertion needed....

 

[nschreuder]

OK, i get it!

WOW, it works!

Great!!

Thanks man.

 

[nschreuder]

Where or how can i get a list of all the signo's and signam's and their possibilities/descriptions?

 

[fouesnant]

Hi

On Knowledge base, when selecting MXone for example, you have the page divided in 3 column where the most right is named
"10 most accessed cases"
In that column you will find the following link:
"Download latest Reference Library (Sigview, INL or a 1Lim System Dump) for Telephony Switch"

Basivcally, SIGVIEW library detail all signal and the content in each signal.
This file is visible with Plexview coming with SAM toolbox.

 

[nschreuder]

I'm sorry, but how or where can i find this?
I'm not familiar with Knowledge Base.
Can you help me out?

 

[fouesnant]

Hi

You go to the web site infochannel.ericsson.net and log in.
As soon as you have open the web page you go to service (on the column to the left) and click on "Service Support Plaza"

In the middle of the screen you see
->Phase out News
->Service Support Plaza

Click on "Service support Plaza" as soon as a new windows open.

Then click on Knwoledge base on the left column and follow my last post.

Br

 

[nschreuder]

I don't have a login account and there is no possibility on that side to subscribe.
How do i get an account?

 

[fouesnant]

Hi

You should request to Ericsson a login account.
If you are Ericsson reseller, you should ask to your channel manager an account
If you are a second tier reseller, you should go via your reseller to request an account.

 

[nschreuder]

OK, thanks.
I'll contact them.

 

[nschreuder]

Maybe a usefull tip to everybody:

I use this to remotely logoff and logon ACD-members.
It works great!

 

[Jimek]

Hallo NCCOI!

How did you logoff an ACD-agent remotley? What command did you use? and how exactly is the command? (sorry for my english).

Regards
Jimek

 

[nschreuder]

Jimek,

Each keypress needs a separate SG-command:

With KSDDP you get the needed equ:
i.e. KSDDPIR=4189;

Provides:
[tt]KEY SYSTEM DIRECTORY DATA
DIR CUST EQU CAT ADN ODN CALALT TIMER
4189 006-1-62-05 - 1 0
3 1530 1 - [/tt]


First send all these command into the MD:
sgsai:sigar=01,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-02;/* To press CAD key */
sgsai:sigar=02,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-06;/* To press SK2 (DBC213 SK1=04) Open */
sgsai:sigar=03,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-04;/* To press 4 */
sgsai:sigar=04,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-01;/* To press 1 */
sgsai:sigar=05,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-08;/* To press 8 */
sgsai:sigar=06,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-09;/* To press 9 */
sgsai:sigar=07,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-07;/* To press SK4 Insert Authcode */
sgsai:sigar=08,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-04;/* To press 4 */
sgsai:sigar=09,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-01;/* To press 1 */
sgsai:sigar=10,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-08;/* To press 8 */
sgsai:sigar=11,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-09;/* To press 9 */
sgsai:sigar=12,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-07;/* To press SK4 Insert PINcode */
sgsai:sigar=13,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-0d;/* To press Clear key */
sgsai:sigar=14,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-01;/* To press ACD key */
sgsai:sigar=15,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-02;/* To press CAD key */
sgsai:sigar=16,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-0d;/* To press Clear key */
sgsai:sigar=17,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-04;/* To press SK1 Display Queue */

Then send this command into the MD:
sgssi:sigar=01&&17;/* Let the MD execute all above */


To lock an ACD-agent send:
sgsai:sigar=18,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-02;/* To press SK4 More */
sgsai:sigar=19,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-07;/* To press SK4 More, Yes twice */
sgsai:sigar=20,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-04;/* To press SK1 Insert AUTH (DBC213 hier beginnen) */
sgsai:sigar=21,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-04;/* To press 4 */
sgsai:sigar=22,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-01;/* To press 1 */
sgsai:sigar=23,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-08;/* To press 8 */
sgsai:sigar=24,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-09;/* To press 9 */
sgsai:sigar=25,stype=hwsw,level=a,signo=2,lim=6,byte=0-1&1-d5&2-07;/* To press SK4 Insert AuthCode */
sgsai:sigar=26,stype=hwsw,level=a,signo=4,lim=6,byte=0-1&1-d5&2-0d;/* To press Clear key */

Where:
LIM = the LIM of the equ

For BYTE:
0-1: 1 is the magazin of the equ
1-d5: d5 is the individual of the equ
For a table of all individuals see thread806-933520 as mentioned above.

In this way it's possible to do a lot of action on a distance extension.

Greetings.

 

[nschreuder]

Sorry! I left a command out.

After the sgsai-commands to lock an agent sent
sgssi:sigar=18&&26; to execute sigar 18 - 26.

 

[nschreuder]

All this commands are based on the use of a DBC223.

 

[nschreuder]

I see i made a little mistake in sigar 18:
byte must be 0-1&1-d5&2-07 (like sigar 19)

Excuse me!