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we have had Nortel Symposium for years and are converting to Cisco. However, the VM boxes remain on the Nortel side. In Symposium, we had a call center number that was the same extension as that call center's voicemail box. My desk extension (Cisco phone) and VM (Nortel) are the same, so this...

You might try adding the database name to the FROM statement. eg. SELECT "PG_CERT"."CANCELDAYS, "PG_CERT"."INSURERE" FROM "DB1"."PG_CERT" "PG_CERT" WHERE "PG_CERT"."CERT_ID"=3 ORDER BY "PG_CERT"."CERT_ID" When building some additional commands, I have had to do it this way.

I have found that something is causing this frame to act as part of the Internet Zone. Re-enabling "Active Scripting" in the Internet Zone makes everything work properly again. The properties of the frame say that it should be part of our Local Zone, but it is not treated as such...

We have Symposium v5.0 with SWC 4.5. A recently discovered flaw in IE has been reacted to by our IT dept with disabling of scripts in Internet Zone sites. Even though the Symposium site is part of our Local Intranet Zone and ActiveX can be set to enable, some buttons are no longer working...

We have the same problem here. From what I've been able to find out so far, this is as planned by Nortel. Excel exports will use merged cells and will require manual manipulation. If this is not correct, please tell me and let me know how to export the data to excel without merged cells and...

Thanks Dave. Agents will be single-skilled in this instance. We've got a larger call center with multi-skilled agents, so this isn't the first I've worked with it, just the first time we're triaging . As I understand it, Team 1 will just be transferring to the appropriate sub-Team. We are a...

Thank you. I suspected that this was something that would be handled in a normal fashion, but have very little Symposium experience. Though, I'm getting it by the boatload lately. Can you expand a little on the "several different ways" to extract info? Are you referring to the numerous...

Checked deeper into the Supervisors Reference Guide. Found that for Symposium v5.0, the report listener is no longer required. So, it's not that. I just need to figure out how to get this thing to run. My real problem is actually that the users create a report, then export to Excel. This...

We have a new ACD group forming. The group will essentially be comprised of four teams (skillsets). The first team will receive and triage all calls. Calls will then be forwared to skillset 2, 3, or 4. Will Symposium be able to give proper agent reporting for teams 2 - 4? Is this handled in...

I have a similar problem. The difference is that I am accessing the Web Client and scheduling the report while using the Symposium web server. I have a shared folder set up on the web server. The job, after launch time, updates the next run date. However, the last run date still shows...

We don't need to report on the time, the agents just need a bit more of it. Information on the call is entered into a database and the agents need a bit more time to finish up their notes. I thought what I wanted to do was to increase the Break Time, but was told otherwise. Thanks for the...

What is the difference between these? We have the Break After Call set to give agents time to complete paperwork, but our reseller says that what we really want is Call Force Delay. The description I read for call forace would seem to be "force the call to an operator after it is in the queue...

There are some where I work that would like to turn on Internal CDR for specific extensions. From what I'm reading here, we need simply to change ICDD to ICDA. There is also the warning about the amount of data, of which I was aware. With pulling in that much data, how is it stored? We have...

Any resolution on this? We have one client PC here that uses NT and is experiencing the same thing. All other PCs (mostly XP) run fine. We have nowhere near 500 users. Thanks.

I am working in an older version of Crystal (7.0) and need to create a run-time version of a report I have built. The compile is successful, but using the Distribution Expert results in a pop-up message that the database MUST be set to "Same as Report" for the distribution to work. I have...