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Never mind. I just found it! Thanks a million for your help. Wouldn't haven't found it without you.

The only place that I can find it is in the call rerouting table but if it needs to be deleted there, I don't know how. Any ideas?

I'm trying to delete a number in my switch (3300). The system says that it's in use as a "non prime" broadcast group but I can't find it. Can someone please tell me where I can delete it?

Hey Folks, I need to do two things. I need to create an extension not associated with a phone and then I need to forward it directly to voicemail. The extension is going to be used as a voicemail box only but needs to be reached from the outside. Can anyone give me advice on the best way...

Thanks for the reply although I disagree with your "common sense" analysis. Especially since all the other systems that I'm trained on (AVAYA, Nortel, Siemens, NEC, Inter-Tel) offer ringing while on a speakerphone call. To me "common sense" would lead someone to believe that the Mitel would...

I'm new to the Mitel world. We just installed a MITEL 3300. When my users are on a speakerphone and they are getting a second call they can't tell that they're getting a second call unless they're staring at the phone. IF we mute the speakerphone or if the handset is offhook they get a short...

This is perfect! Thanks.

Using a Nortel CS1000 without an attendant console. I was wondering if there was a report I could run or some other way to know if someone had dialed 911 in our switch. We're having an issue with people dialing 911 and hanging up. I'm pretty sure it's by mistake however sending an email to...

Checked all that stuff out. The vendor is no help...

We just installed a new (referb) Option 11 switch at one of our locations across the state on Friday. For some reason I can't connect to it via modem. I can connect to my other two Option 11 switches but when I try to connect to this one all I get is garbage on the screen. The vendor was...

Actually, just figured it out. It works like a charm! Thanks for all your help.

Sorry to be so dense....where do you apply Ringing Group 2 to specific lines? I think I've done what I need to on the station side.

Working on a CICS here. They want the reception phone to ring during the day and all the other phones in the office to ring at night. How's the best way to accomplish this? I've was trying to use the Night Service but it seems like that's geared towards usig the Auto Attendant. Thanks for...

Thanks for all the feedback!

We have an Option 11 with a PRI for local calls and a dedicated T-1 for long distance. When we make long distance calls our outbound caller id presents itself as PRIVATE OR BLOCKED on caller id. I was told by my phone vendor it's because we have a T-1 (vs. a PRI) and that caller id doesn't...

Hey folks, Have a small issue. Our President is a former user of Siemens products. On the Siemens phone switch you can cofigure the system so it gives you a "studder" tone after you dial a phone number to let you know that you're being connected. The switch also gives you fast busy signal to...

Perfect! Thanks!

Is there a way to run a report on TN's with a particular class of service. I'm wanting to list all my stations that have a certain class of service so I can change it on all of them.

Boss wants a key that he can push so he can voice intercom his secretary. I already have an intercom key on his phone but that only gives him an intercom dial tone. He then has to remember to enter her two digit code. I seem to remember that you can set up a button that will automatically...

I have this issue myself. Did you ever get it resolved?