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I'm trying to access the web client using a client PC with Win NT work station with internet explorer 5.5 The NTP's state that explorer 6.0 or higher is required but I need a work around do to the customers Infrastructure. Anyone have any ideas?

Here is a work around that usually fixes this problem. 1) Check in ODBC Data source Administrator (in Control Panel) what the driver version is for the GRTD_DSN. The correct driver version is Sybase ASE ODBC Driver. It is possible that there is a Microsoft Access Driver configured. To...

Marco, Check the settings on the ELAN NIC card and make sure it's set for 10 base-T at half duplex on the server, also make sure there is nothing else connected to the ELAN other than your PBX and the SCCS server.

Check to see if there is anything else on the ELAN other than the PBX and your SCCS server. All third party applications should be the CLAN ie; Genesys, Symon, Nice. Any added traffic on the ELAN can cause this problem.

can you see any services affected on systems monitor window on the server it self also are any of your display boards affected?

The Problem was caused by a virus that managed to get through the firewall. The virus installed it self as a service " gortcbh" and mapped it self to the IP address of SCCS client. After isolating it with the anti virus software and disabling the "gortcbh" service, I proceeded to reboot the...

yes we do have a web client but it only has 1 nic card. Have any of you heard of a service called "gortcbh" I show as a service but it is disabled and this was the cause of the last critical error.

here is the only critical alarm that I found on the Server event viewer. "Event from NT System Log (Service Control Manager) Event: ID=7000, gortcbh service failed to start due to the following error: the executable program this this service is configured to run in does not implement the service

Thats correct Matt! I also tried refreshing the services and nothing changes.

The system is up and running OK. All calls are currently being routed as they should be and yes I'm referring to SMONW on the server.

I'm currently having some problems while trying to access the Realtime display and all the service show as unknown on the systems monitor windows. I currently have SCCS 4.2. Here are the errors given when trying to access the realtime displays. "Unable to register data with statistics data...

Thanks for the info. but I guess I need to brush up a little bit more on Crystal. Thanks again for such a quick response.

Can someone show me the shortest way to import user defined reports to SCCS create in Crystal?