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I have a tech whose having an issue with a CallPilot 100 not sending out the call data on the default ports. The Call Report Application server uses default ports 2222, 2223, 2224 for the information to be received from the device. He can check those ports using NETSTAT –AB (this lists out the...

We experienced the same problem with the Polycom Soundstation, but it was because of the timing the "flash" key was set for. We had to change the timing on the Polycom "flash" button to 600ms to simulate the timing of a "link" button. Then everything works properly with the feature codes...

We had the same issue with a customer who wanted to initiate a conference call from a Polycom (analog). I got up with a crusty old tech in their support group and he dug out an old document he had tucked away. He faxed it to me and it's a set of instructions on how to change the "flash" button...

Thanks for the feedback everyone. Looks like extenders are now part of the plan.

Anyone have a source for longer Norstar fiber spools? I have a customer who needs some longer than the standard length. Maybe 75-90 feet. Thanks.

Customer decided not to invest in MCK extenders and is not willing to pay for fiber/cable installation across a city street because he's only going to use it for a year. Next solution is to use OPX lines. Anyone run into any issues using Norstar phones over OPX lines? Thanks for all the...

I have a customer who is expanding his business (6 existing telephones) to another building across the street (6 new users). I'm calling this Stage 1. A year from now he will have his new building completed and will consolidate everyone into a single building. This is Stage 2. He has an...

What about a NAM w/4.1 SW and several E&M trunks between sites? We've done it with a point to point T1 before and are about to try it with E&M trunks because they are cheaper between the sites. Anyone have experience with E&M trunks in this situation?

Thanks for the information everyone. Guess I'll have to drop back and punt on this one. A BCM is too expensive for the customer.

I've been told by several sources the CallPilot 150 (SW 2.1) doesn't support Fax Messaging when used with a Norstar MICS e/w 6.1 software. We've tried to do it and no go. Apparently it only works in a BCM environment. I've got an old copper NAM I'm not using. Any reason I couldn't hang that...

Running a CICS 6.1 w/ a Flash 4 - 2.0 s/w When I got into maintenance under port/DN status, I can see the startalk on DN 35 -B1 and on DN 36 - B1 but I can't see the Flash 0n either DN's B2. I know in the past w/ 1.9 you could verify all 4 voice paths. Has something changed?? Looking for a...