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Hi All I have the following issue with an IP dect setup The DECT handsets are able to put the call on hold by R then after a few seconds it will time out waiting to have a number entered and then there is no way for them to get the call back,pressing R again does not get the call back. Once the...

Hi All Got a bit of a weird issue IP500 V2 11.0.4.4.0 build 6 User has a 1608L System uses SIP trunks from Voiceflex The problem only happens when making an outside call ,if user has been unable to gain an answer or it has gone to answerphone. It doesn't happen straight away but a couple of...

Hi All Just of late I seem to get the following message when trying to log onto server editions IP Office xxx.xxx.xxx.xxx not found. Device might be offline or have version older than 3.2 I have seen a few threads on past posts, but they don't seem to get any resolve Se's are on 11.0.4 B74...

Hi Guys Thanks for the response NYSTECH - there are no alarms in SS and it is just the One X Portal that stops working.(which is a bit weird,as seeing as it is reporting I have no preferred license, I would have thought the VM would crash) !!! budbyrd - all users have an office worker...

Hi Guys I wonder if anyone can shed any light on a problem my customer is experiencing ? The UCM has been running without any problem for approx. 6 months. I have an IP500 V2 running V9.1.12 software, with a UCM V2 installed in slot 4 IPO is reporting that all licenses ,including Essential and...

Hi Guys Thanks for the response, much appreciated. Intrigrant, when you go in via the serial connection, there is a line that states "grace software = 6". I am assuming that this related to software level, e.g software upgrade licence 6 would have allowed you to go to version 8.1. Am I...

Hi All Is is possible to find out what software version an IP 500 V2 chassis was first fired up and fixed at ?

yep, client is online and not timed out

Server has been rebooted and the services restarted, but the problem still exists.

I have created call flows some day/weeks ago and they still don't appear

Hi All I have a server edition running on 9.0.4, I am also running VM pro from the server edition. Problem is...If you create a call flow, save and make live, it seems to save ok, but the call flow fails to work. When you log back on to the VM pro using the client, the call flow you created is...

Hi It just displays a "failed to login to IP Office" banner See Attached screenshothttp://files.engineering.com/getfile.aspx?folder=4e7deaa4-4aa1-4ee7-88ba-420c2a48c346&file=BCYP_Merge.PNG

The PC only has 9.0.6 manager loaded on it,9.1 has never been loaded on it.

Hi All Wondering if anyone else has had the following problem. We are using an ISDN dialup to remotely connect to IPO. Manager see's the IPO and you can log on ok,(although it does take an age to load !!!) If you do a change and then try to merge it you get a "Failed to login to IP Office"...

Thanks for all the input guys, really useful. Sizbut, I have done what you said and have tried sending the recording to both VRL and a users mailbox and reduced the recording to 5 seconds. In housekeeping I have set new recording delete to 1 hour and old recording delete to 1 day. In the...

Hi Sizbut I have recently installed the solution in a solicitors and the senior partners do not want the minions to be able to record the calls using the button,the senior partners would be happy for a blanket ban on recording or on a user by user basis. As you suggested,not recording would be...

Hi Guys Does anyone know if the record button can be disabled or greyed out in 1xp? cheers

Cheers Guys Implemented whisper action and seems to fulfil the requirements. Pity Avaya dropped the conference suite !!! Cheers for your help

Hi Never used this action before,can you give me an idea on how it would be setup in my scenario cheers

Hi All I have had the following request from a customer. When the user has inputted the correct pin to proceed to the conference,he would like to ask the caller to record their name,so this can be played to the users already in the conference,before the new attendee joins the conference...