UCM One X Portal License Error

[IPOnewboy]

Hi Guys

I wonder if anyone can shed any light on a problem my customer is experiencing ?
The UCM has been running without any problem for approx. 6 months.
I have an IP500 V2 running V9.1.12 software, with a UCM V2 installed in slot 4
IPO is reporting that all licenses ,including Essential and Preferred edition are valid
System status reports the same, however when you log on to the one X Portal administrator, the One X disagrees and shows the message "Preferred edition license is not available for the IP Office xxx.xxx.xxx.xxx"
Everything in the component status is green and working fine.
I have carried out a cold reboot of the IPO
The UCM seems to run for approx. 24 hours, before the One X users start getting a "license is not available, please contact your Administrator" message.
Shutting down and restarting the UCM from within system status will give us 24 hours usage and then the above scenario will start all over again.

Anyone got any idea's ?

Thanks in Advance

 

[NYSTECH]

Do you see any alarms in system status for the UC module?
After 24 hrs does VM stop working or just One X?

 

[budbyrd]

Are the users licensed? Looks like you need an office worker license in 9.1. And are the users set to office worker in Manager? Seems like the should have been DOA without the license, not a 6 month and every 24 hour lag in disconnect, but you never know.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[IPOnewboy]

Hi Guys
Thanks for the response


NYSTECH - there are no alarms in SS and it is just the One X Portal that stops working.(which is a bit weird,as seeing as it is reporting I have no preferred license, I would have thought the VM would crash) !!!

budbyrd - all users have an office worker licenses and some have power user licenses as they use the One X mobile app,this also has stopped working....

Weird thing is that when you shutdown/restart the UCM in SS all works fine for the 24 hour period,although the One X mobile, never comes back to life.