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Thanks for the replies, I will move the incoming and outgoing line id's sounds like the best solution.

Our company is downsizing due to the great U.S. economy. We have 3 PRI's on a 412 and are going to get rid of 1 or 2 of them. Can I just delete them? There is no special routing i.e. certain calls incoming/outgoing on a specific PRI. Do I need to remove the physical PRI card?

Oops I see you explained about the N. Thanks.

Thanks that worked Telecomboy! I am not sure what N to take out but it seems to be working fine. Thanks again!

We currently have our outgoing caller ID set to one number for all calls: ARS shows it as: 1N; 1Nsi8478889999 Dial 3k1 We want to setup if a particular number is called then the DID is sent instead. I thought I could setup an ARS like this for dialing 18471002000: Code: 18471002000 Tele...

nevermind changed to joins and removed subquery, sql does not support union in a subquery.

My union is being ignored in my subquery. How can I fix this? SELECT ab.accountnumber AS Customer# ,ob.OrderNumber AS Order# FROM salesorderbase ob JOIN systemuserbase su ON su.systemuserid= ob.createdby JOIN accountbase ab ON ob.accountid=ab.accountid WHERE submitstatusdescription is...

Thanks for the reply. Yes I saw that thread a couple months back and at first it looked promising until I read that all transferred calls do not display the correct number. Almost all of our calls are transferred. Plus I do not like installing something that technically would have no support...

I know you said you checked the short codes, just in case: Using System Status look under Active->call details to see what shortcode is matched, is the short code matched different from other numbers that have no problems when dialed?

I call B.S. (Not directed at Escorthosis) At least give a timeframe (Avaya). It doesn't take this long to code a .net integration with Microsoft CRM 4.0. which is already written and of course would need to be modified to work on the CRM 4.0 platform. That is the same techtip that I read a...

We purchased Avaya's integration with CRM 3.0. We were waiting to see if Avaya would release a CRM 4.0 integration. I read an Avaya techdoc that said that the integration was not compatible with CRM 4.0 and that an updated version would be release. This was quite awhile ago. If Avaya has...

Ha! Would it go something like this: We appreciate your business, your call is important to us, please hold while we conduct a fire drill. Sorry, I know this post is of no help.

Follow-up: This works great thanks to SuperJenks & RonRomano. To recap for anyone that is looking for this. Created Shortcode pointed to voicemail shortcode. Code: 7842 Feature: VOICEMAIL NODE Telephone Number: SOMENAME (shortcode setup in VM PRO) In Voicemail Pro created shortcode SOMENAME...

Thanks!!! That looks like what I need.

:) As I said I tried the Vext and it did not work with intuity. I did not think a shortcode would work for that reason. I am not in the office at the moment. I will try it later.

It shouldn't be a big deal for the managers to go to the phones to check voicemail but I know they won't do it. We have a constantly changing sales group and we keep the extension up for 1 week after the person leaves the company. The manager checks the voicemails for a week (after requesting...

Sounds good except for the part of "Anytime you press the shortcode from the phone itself". I doubt my managers will want to get off their buts to walk around to different phones to check messages. I'll see which one of these they want to do. I do not want to give them access to the manager...

We want a manager to be able to access user's voicemail without a password. This is for when user's leave the company. Currently a password reset request is sent to the IT staff and then they reset it. We would like managers to have access without needing to reset the passord. Voicemail...

That works. Thanks for your help.

I have a table that lists a payment plan by customer number, payment plan number, payment amount. I wrote sql to group by customer number and payment plan number to calculate balance and number of payments left. One Customer Number may have 2 payment plans. I need to show the number of payment...