Avaya CRM integration

[troyz]

We purchased Avaya's integration with CRM 3.0.

We were waiting to see if Avaya would release a CRM 4.0 integration.

I read an Avaya techdoc that said that the integration was not compatible with CRM 4.0 and that an updated version would be release. This was quite awhile ago.

If Avaya has decided not to develop a 4.0 integration I will need to look into other solutions.

I was wondering if any of you have contacts that could get a definitive answer from Avaya about this.

Thanks

 

[Escorthosis]

There has been a very recent techtip about this issue:

http://support.avaya.com/elmodocs2/ip_office/tech/Global_IP_Office_Technical_Tip_203.pdf

 

[troyz]

I call B.S. (Not directed at Escorthosis)

At least give a timeframe (Avaya).

It doesn't take this long to code a .net integration with Microsoft CRM 4.0. which is already written and of course would need to be modified to work on the CRM 4.0 platform.

That is the same techtip that I read a couple months ago, ok about a couple months ago.

CRM 4.0 was RTM Dec 2007, meaning that developers had access to CRM 4 well before the RTM date. It is now July 2008.

Avaya should either give a timeframe of releasing or decide they are not releasing an update.

If they don't release an update that's fine at least I'll know I have to pay to get one developed.

Think about it some of us are waiting to upgrade our CRM product because of this. I'd rather not wait another 3 months to have Avaya decide not to release one and then have to go to a developer.

 

[Bas1234]

Did you have a look here?

http://www.avayausers.com/showthread.php?t=11569

Greetzz..Bas

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It works! Now if only I could remember what I did...
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[troyz]

Thanks for the reply.

Yes I saw that thread a couple months back and at first it looked promising until I read that all transferred calls do not display the correct number.

Almost all of our calls are transferred. Plus I do not like installing something that technically would have no support into our Live environment.