Caller ID

[troyz]

We currently have our outgoing caller ID set to one number for all calls:

ARS shows it as:
1N;
1Nsi8478889999
Dial 3k1

We want to setup if a particular number is called then the DID is sent instead. I thought I could setup an ARS like this for dialing 18471002000:

Code: 18471002000
Tele: 1Nsi847227E
Feature: Dial 3K1

It still sent the 8478889999 as I am guessing the 1N; is matching first?

I am not sure if I am explaining this well enough. Basically if anyone dials a certain number (18471002000) send the DID number, all other times send 8478889999 (which it is currently doing). Can this be done?

 

[amriddle01]

What does the system shortcode look like that sends the calls to the ARS?

ACS - IP Office Implement

 

[Telecomboy]

Set it up as follows:

Code: 18471002000N;
Tele: 18471002000Ns847227E
Feature: Dial 3K1

 

[amriddle01]

Take the N out of the code.

ACS - IP Office Implement

 

[amriddle01]

With the N it's waiting for another series of digits and so not matching that shortcode. Also you don't really need to set the s847277E in both places just in the ARS

ACS - IP Office Implement

 

[troyz]

Thanks that worked Telecomboy!

I am not sure what N to take out but it seems to be working fine.

Thanks again!

 

[troyz]

Oops I see you explained about the N. Thanks.

 

[Telecomboy]

Yes, my mistake, take the N out of the code but leave the ;