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Gotcha. Thanks :)

Hi intrigrant...thank you, yest that will work. However, the reason I created the AA is so that the caller gets a different message depending if the call is within the regular business hour, outside the regular business hours or a holiday. This is why I created three different messages with...

Hi, Does anyone know if I can route an incoming line to a HungGroup. Then if the call is not answered, it will Fallback to an Auto Attendant Configuration. Up to this point I have not problem setting this up, where I run into an issue is that after the message from the Auto Attendant is...

Hi CarGoSki. Please explain further with more details, as I don't quite understand. Thanks.

Thank you Amriddle01, Do you know of an alternative for what used to be the Conferencing Center, allowing user to manage in real time the calls inside the conference calls, of which I currently have setup via MeetMe via VM Pro. Either Avaya or 3rd Party. Thanks :)

With Conferencing Center no longer available. I do have Meet-Me-Now setup with pin code. However, the users want to be able to see who is connected to the conference call. I know that I can do this with sytem status. However, does anyone know if I can configure system status to only show...

Hi VTTD1870, Were you able to find a 3rd party solution. I currently have IP500v2 R8.x and I am not able to sue the Conference Center any longer. I don't understand why Avaya did not replace it with something else or at least allow for a 3rd party solution to be used. Managing Voice...

I have been trying to send out the extension DID number as a caller ID, but it is not working. Before I talk to the phone company, I want to make sure I am doing it correctly. I have tried one of these three options, which still does not work: (1) add short code to user tab as follows...

Hi TouchToneTommy, Awesome that did the trick!! Thank you :-)

It is Voicemail Pro. Madwok, I have already tried this, but the AutoAttendent does answer: I setup in the HuntGroup as follows: Ring Mode: Sequential In User List I have: (1) a single user (2) a user that is forwarding calls to another HuntGroup (3) a user that is forwarding calls to...

Hi, I have calls coming into an AutoAttendant, which is then going to specified Huntgroups depending on the selection. I want one particular Huntgroup to overflow to another huntgroup when the users on the user list do not pickup the phone. I am able to do this with no problem. However, if...

I was afraid of that. Thanks.

I forgot to add that I did get license for Essentials so I should have been able to use the Embedded from greetings from the 5.0 version. Please advise if anyone has any comments. Thanks.

Hi, I have upgraded an older IP500v1 unit with Embedded Voicemail CF card to an IP500v2 unit with 8.1(43). All configuration and settings were imported and the system is working fine, except I am not able to get the embedded greatinss I had with the IP500v1 unit. I have copied the greetings...

Hi, Does anyone know if there is a way to disable the handset on an Avaya IP 9608 phone, so it cannot be used. I only want the phone's speakerphone to be setup as the default method and nothing else. Thanks in advance :-)

Hi tlpeter, Thank you for the suggestion. I have tried this, but the echo still exists. Actually, after making this change, not sure if it is associated to this, I am not hearing the echo as well. I did send a quick survey and found out that this is not isolated only to calls to the remote...

I forgot to mention that this is only for internal VOIP phone calls.

I have a remote user that VPN's back to the office and has a 5621SW IP phone. When callers from the main office and also those from other locations via our SCN call the remote user, the intermittently experience echo with the their voice. The remote users never has any issues and is unaware...

@Wfranklin. Thank you very much for sharing that example. I have my setup exactly like yours. I changed the signalling back to CPE. I was still having problems, but realized what it was. For the incoming routes I had Any Data, but should have entered Any Voice. I just took a rest and as...

wfranklin thanks for your assistance, I found some other issues as well: - I guess in Brazil the Line Signaling should coming from the CO not CPE as I have done in the USA. After I did this, the lines were idle. It's always on feature that does it. - Dialing Type was changed to "MFC Dialing"...