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Go to the Personal Options tab of the User and make sure "Handsfree mode" is not checked. That will suppress dialtone.

ShoreTel has a tech note on implementing with the Definity. If you know the IP Office, it is pretty easy to take that and relate it. Try searching for it on wwww.shoretel.com under the Support tab. It was a pretty easy integration.

I just integrated an IP Office and ShoreTel but I didn't use IP trunks so I can't help much. I used a T1 switch and a crossover cable to the T1 card on the IP Office. There was an application note for the Definity that I just used and made it work for the IP Office.

Just build a module in VM that has a generic action with the message recorded. Then connect it to a disconnect action. Just make sure you set up your incoming call route to go to the module in VM.

You might want to check to see if the User showing up in the display is transferring the call. It sounds like they are doing a consultive transfer and hanging up.

I am off the site for a couple of weeks and look what I miss.

Oh hey, how about Exchange 2007? Any limitations there?

Thanks Intigrant! I figured as touchy as IMS is, I didn't want to assume that it would work on Outlook 2007 until I found something stating that.

I have been searching for the better part of an hour and I think I might be more confused now that when I started. :) You guys probably know this off the top of your head. I have a customer on 3.2.55 with Phone Manager, Softconsole, and IMS. They are looking at going to Outlook 2007 and...

I am betting this has been this way for a while, I just haven't run into it yet. I was working on a customer's Softconsole and could not save over the Admin templates. I could save it as a new profile but then it would not give the option to load the one that was saved. It was originally on...

Yes, I was just upgrading the module. I just wanted to do it ahead of time so I would have one less thing on the list of things to do. I would rather take 20 minutes in the office to upgrade than risk running into some "weird" issue on site. But everything went well of course. Except for the...

I tried to post my email address but I got my hand slapped by the forum police. Thanks anyway guys, not just for this, but for all the help in the past as well. I will just upgrade it onsite tomorrow. Nothing should go wrong, knock on wood!!!

Thanks guys! I just heard back from the customer and they are on 3.1.56. I see there are no 3.1 versions for download on the Avaya website. Can anyone help me out?

Very nice! Congrats!

I found the CTP test more difficult than the ACS test. The ACE is a totally different story. I left feeling good about it but I must have missed something. And unfortunately I changed jobs the week after and never got my email about what to work on. Like PG said, know it all and be...

That is a wonderful question. I am waiting to hear back from the customer. Nobody here knows and being that I don't have remote access, I haven't the slighest idea. Thanks for the help though! I will post up when I find out.

Does anyone know of a place to download older versions of the Admin software? I had copies of everything but have switched jobs and now only have the current ones available for download on the Avaya site. I am needing to upgrade a module and I would love to do it before I get onsite. Just so...

What version are you on? I ran into this issue but it was like 2 years ago. All the user variables worked, I upgraded to 2.1.71? and it would then not set a true condition. I had to open a ticket with Avaya and they did a private build. I have since upgraded them to 3.2.65 and it all worked...

No prob! Just post up any difference you find or any helpful tips.

Try this. I found this as I have my first one coming up as well. http://www.avaya.com/master-usa/en-us/resource/assets/applicationnotes/ipo-dv2000.pdf