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I previously posted this same issue some time ago (thread940-936310). I have since them upgraded to 3.0 (59). I have been running this version without major incident for some time now. In the last couple of weeks, I have experienced a few incidents of sudden call degradation. There is...

I had this problem recently also. In my case, it was because I mistakenly had the option checked for logging onto a base extension (when you first logon to Phone Manager). Make sure this is not checked.

I had a similar problem. My inbound the hunt groups was recording fine. Outbound calls were recording to the user mailbox. It turns out to be a bug related to the outbound caller id. You can either remove the s from your shortcode or upgrade to 3.0.58 to clear it up.

I just installed ContactStore. Seems to be working okay for inbound calls. However, outbound calls are recording to the user mailbox rather than the voice recording library. Has anyone seen this? Thanks. Jeremy

Thanks MrIPO. Unfortunately, that didn't work. Any other ideas?

After upgrading to 3.0 (43) and upgrading Phone manager to 3.0, my softphone does not work. I'm getting the following error - "Failed to register with IP office for VoIP operation! Contact your system adminstrator." I have the proper licenses and in fact it worked fine before the upgrades.

Thanks for the help. I'm going to upgrade to 2.1(24).

I'm running an IP 403 / 2.0(16). Whenever I try a call listen on one the extensions, the monitored call will drop after some period of time. We can still hear the monitored extension but the other party will have been disconnected. Sometimes this happens almost immediately, sometimes after a...

I have a problem where I don't get busy tones on the 4620 IP. Works okay on the digital handsets.

We have a mix of DT and IP phones. The problem effects all of them. I'm going to see about upgrading to 2.1.24 Thanks.

Every couple of weeks or so, our IP 403 - 2.0 (16) suffers a sudden failure. The system still functions but the call quality degrades catastrophically for both internal and external calls. Rebooting the system clears up the problem. Recently, this happened twice in two days. Has anyone seen...

Can you please send me a copy of this also - jeremy@urbanride.com. Thanks.

Forgot to mention - V2.0 (16)

We have an IP 403. While monitoring an extension, the parties that we are monitoring often are disconnected. Has anyone seen this problem?

Thanks very much. Unfortunately this has not done the trick for me. It looks like the license is working okay because Phone manager goes into ipro mode. However, it does not give me the volume control.

I'm trying to get the iPro softphone working. I have 4 phone manager pro licenses and 1 ipro license. I set up a new user and extension and set the phone manager type to VOIP. I also checked the users enable VOIP option in Phone Manager. When I do this, the phone manager switches to iPro...