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it could be After-call or Aux ?

You can setup a route to if time of day ??? to ??? in your vectoring

with the skill routing, you must have setup a VDN to route calls. You can create a Voice of announcement. which would announce the calls before they come into the agents. you will need to create the announcement and change the Vdn to include the announcemnt extention in the VDN of Orig. Ann...

it looks like you have no wait time to collect digits. so it would automatically skip through the routing that did not aply and go directly to the step 5. just add a Wait before your options or inbetween them.

you can do it by vectoring If you don't require accuracy EWT Setup: VECTOR 1 1. queue-to Skill ?? pri h 2. goto step 4 if expected-wait for call <= 600 (10 Min) 3. busy 4. wait-time 12 seconds hearing ringback 5. announcement #### (“Thank you for calling _________. All agents are...

go into safemode and use MSconfig. OR go into dos and remove the temp files

if you don't need the DCOM dusable it ( www.grc.com )

The easier way is to contact your telephone company and make them display the DID you want for you. It saved me a lot of time just make sure you have it setup on all the Trunks.

Did you make sure it is not part of the signaling group of the other 3 T1's. try removing it directly from the routing patern If you got one.

try running AVG (www.grisoft.com) then load it

Have you checked your permissions on the Database? allow everyone and see what happens.

in the login.batch file you can call to a *.REG file that will modify IE to do it. [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main] "Start Page"="http://YOUR ADDRESS"

The issue could be set in the call handling of the stations. Ie answer all calls and not ACD