Hunt Group Night Option 1

[tkinney]

Hello,
I haven't done this before so please bear with me: I have a hunt group of 4 people that I would like to route to a after hours voice mail box. I looked in Audix and I see auto-attend routing. Can I put the hunt group ext. number in there?, assign a business route of 6:00p.m.-7:00a.m. and then put the night voice mail ext. in? Or do I list each persons ext. and then the night voice mail ext?
Thanks!!!!
Tina

 

[one4play]

You can setup a route to if time of day ??? to ??? in your vectoring

 

[orypecos]

What u suggest sounds good, except don't "list each persons ext." . The hunt group members don't need to be listed in the voice mail cuz the call will never get to them out of hours cuz they will be logged out.

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[tkinney]

Orypecos,
They don't login and out. I have a hunt group attached to a 800 number that people call and get one of the reps...the problem is that some call in after hours and I wanted them to get a voice mail box where they can leave a message. The way it's set up now if someone calls in after they have left, the call will ring to all 4 exts. thru the hunt and then go to the operator, not cool ring ring ring. What I did, and I will test tonight is added each ext. in the hunt to a new bus2 in audix routing. Bus 2 is set up 7:00 a.m. - 6:00 p.m. then to sub 311 which is my new voice mail box for them. I hope this works!

Thanks,
Tina

 

[f0netech]

You would be much better served if the hunt were set up as a skill that each agent loggs into. As you have it set up now, if by some chance they each walk away from desks at the same time the caller will ring to each extension, etc. (very unprofessional).

 

[orypecos]

I agree with f0netech (TechnicalUser). No need to add the members of the hunt group to the auto routing in the Intuity. I can't see any way the call is going to ever get to the Intuity through the hunt group members.

 

[tkinney]

Thanks guys but I looked at my customer options and I have a n for EAS and BCMS. Iv'e never used call center options but I believe I have to have these enabled??? Since we are not a call center I guess this makes sense....I really don't worry about the group all leaving at the same time, they work right next to each other and time their breaks etc. accordingly. I do have basic vectoring so maybe I could write a vector to tell that hunt group number to route to vm box after 6:00 p.m. until 7:00 a.m? Not sure how to do this so any help would be greatly appreciated!!!!

 

[hanshu]

1 go to step 3 if time of day is all 18:00 to all 07o
2 queue-to split XX
3 messaging skill YY for extension "audix sub"

dunno if the queue-to split is available withouth EAS though. May be you will have to route the call to the hunt extension.

 

[tkinney]

o.k. I am going to try the vector and test it out tonight. Thanks for all of the help!