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I have not programmed one of these on over 10 years and have searched the docs for answer. I have 2 of these lines from CS1000 to a NEC as incoming lines. the problem is sometimes the NEC does not release/hang up after a call. the NEC tech wants to know if I'm sending disconnect supervision an I...

We have the AST set and the calls are from the outside coming into an ACD group. I am having this issue with 1140's as well . some call record some don't even if it is the same phone. I can see the IP of media card talking to the IP of the phone but there may not be any voice in the call?

yes we have Symposium. the issue is some calls are recorded others not. the Engage can see when the call starts and stops but no voice in that time. I want to find documentation on how and what triggers the recording to start and why Engage can see the start & stop but no voice in that time frame.

We have a Nortel CS1000 7.5 rel. I am having a problem recording calls with Telestrat Engage system on my IP phones. we use 1124 an 1230. I have the media cards connected to network and the ports are mirrored/ dual stream to record calls. this work in most cases. what I'm looking for in...

I need to make the 3904 speaker louder for DIG voice calls. This is a hospital room with some background noise. They want to communicate with personal inside room wearing a hood. the speaker on the phone is not loud enough an I thought it could be by passed with a louder speaker or a POT to...

the ip phones are set up with Telstrat Call Parrot. there is a setting on the ip phones in CLS ICRA to allow the cs1k to give a beep tone. ICRA is a new CLS and I don't remember the old CLS before ICRA.

I have a CS1K with 1230 ip phones and we are using Telestrat Call Parrot to record calls.I was told by telestrat that the CS1K will provide the beep tone for recording calls. I can't find anything on this in the nortel/Avaya docs. Where would this beep tone be activated from? thanks for your help.

I think you caould add a Make Set busy key to the phone and this way thaey can control when the calls go to VM or they answer.

try this page http://seriss.com/people/erco/1a2/

This is one of our hot phones XLST 0 SCI 0 SCPW CLS FRE DTN FBD XFA WTA THFD FNA HTA ONS LPR XRA AGRD CWD SWD PUA MWD RMMD LPD XHD SLKD CCSD LND TVD CFTD SFD MRD C6D CNID CLBD AUTU ICDA CDMD LLCN EHTA MCTD GPUA DPUA CFXD ARHA OVDD AGTD CLTD LDTD ASCD SDND MBXD CPFA...

you may want to check the 850 npa/sdn to see if 555 is denied

Also check for a NCFW key on one of the phones.

check the acd que for MAXP # of agents that can log in. Also check the RTTQ 9i think) if calls ring agent phone and not answered agent is put in not ready or logged out and call placed in que

check the ACD 74924 for MAXP-- once this many agents logged in that is all that can log in at one time

thanks kstaff22 i put a test set on each tn just to check the MOH at the card and sounded good but the tn's are looped together and i guess that could cause a problem. i will check with a phone in each group like you said.If i get lucky it might be a connection.

My BDCT is set to YES on the music route.So does that mean the system is using both types of MOH? or is it one or the other? Conference music can be configured instead of broadcast by setting the BDCT prompt of the music route to no. Up to 29 simultaneous listeners can be supported by a single...

I did dial the ACOD for MOH and it is clear. Below is the information on the MOH in the system. Does the look like it is using music broadcast or regular MOH? RAN CON 120 LEFT 12 USED 108 MUS CON 300 LEFT 262 USED 38 IP RAN CON...

The Music is clear on other phones. I do not know if it uses a con/tds card. I am not sure on this. my maint. is not that good when it comes to con/tds. I am looking for something common and my boss thought it might be con/tds card. Thanks for your patients with me.

I just did a trace on the phone that is having static when I place them on hold. This is internal so ? he phone calls me I place them on hold and they get MOH and loud static.. I don't know what is causing this as we have changed the 3904 and it is still happening. I have posted the trace below...

thanks I though it was something like that.