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The SIP trunk is from SBC to the Genesys SIP server. We captured dropped calls yesterday showing the CM sending the BYE message after 32 seconds.

We are having an issue with outside calls being dropped when going to our Genesys system via a trunk from the Avaya SBC. Calls to Avaya phones are not experiencing this issue. This happens inconsistently, to Genesys endpoints and the Genesys IVR. Support on both systems are working on the issue...

I recall there the Avaya site had a good step by step guide for setting up IIS for 9600 firmware. Can anyone point to one for IIS on Windows 2008 R2 ? THANKS!

OK - good info, thanks

SloTCMS30 - did you put the amp between the headset and the dedicated headset port on the phone ?

Any suggestions for a good call center phone? We recently switched to 6416d+ with the dedicated headset jack, but there are issues with the volume on the headsets. From what I can tell from other threads there is no adjustments that can be made. Looking to see what models others may be using in...

thanks bleebrant, i'll give it a shot - vectors have always been something I just dont get.

Can anyone tell me the steps needed for the following call flow? My Call Center tech is on vacation. Thanks 1 Will ring into available agents. 2 Will continue to route through available agents for up to 60 seconds with messages on hold. After 60 seconds will be given option to leave message or...

Hello - I am using a Cisco switch as a DHCP server for Avaya IP phone. I setup the 242 option for the 9600 series phones and it seems to work. I plug the phone in, it gets the VLAN and DHCP info and works normally. option 242 ascii...

Is there a command to get the info for a layer 2 interface? I am looking for the info that is produced by the sh interface command on a layer 3 interface. Thanks Brian

ED, Good call - when i pushed it out over our local PRI instead of our LD T-1 it worked. Thanks Brian

Nothing like that - tried on landline and cell phone

I have several users setup with IP softphone in telecommuter mode. All but 1 can answer an incoming call by picking up their phone that its directed to (the phone in the telephone at filed when logging in). I don't recall setting this for any other user. Is there a setting to control this...

jjjtj , Thanks - I will set this up on a un-used extension for testing

I have setup a few basic vectors but I need help with this one. I want to setup a vector for our Helpdesk. We have 4 people in the group with their own extensions as well as a bridged button for the helpdesk extension. We would like to have the helpdesk call ring normally, if no one picks up it...

MasterRacker - thanks for the info. I am looking to get 1 pr 2 phones up for the Helpdesk staff when they are away from their desks. We have a Transtalk setup but the coverage is not great on all 3 floors

dufus2506 thanks for the response. I should have been more clear in the original post. I already have a wireless network in place - Cisco 4402 controller and 1131 AP throughout... I could easily setup a voice wireless network, but is there Avaya IP phones that will connect without any other...

I currently have a G3si running CM 2.2 with 5 IP licenses , running softphones and a hardphone. Is it possible to add wireless IP phones to this without and extra equipment (besides the phones)?

Thank you all. This forum is really helpful

Thanks for the response . Are there any limitations on an extension setup as an x port (besides not having a physical end point connected)?